Healthcare Account Representative for Pooling

Why ClearSource?
ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values – Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all our people in helping them realize their greatest potential.

ClearSource is looking for an exceptional Customer Service Representative to work with our customer service champions. If you are passionate with an extraordinary customer service mindset and want to join a company with a fantastic work culture, then this opportunity is for you!

Enjoy these outstanding perks and benefits:

• Competitive salary
• Paid time off (PTO)
• Outstanding career growth
• Passionate, energetic & innovative work culture
• Friendly, team-driven environment
• Skills and leadership development
• 15 days of Vacation Leave per year
• Private Medical Insurance

What you will do as a Customer Service Representative

• Care for customers in accordance with ClearSource standards of quality
• Attend to all the members’ and providers’ concerns in a timely manner
• Formulate and ask relevant and important questions
• Document transactions and customer interactions using the approved tools
• Follow set processes, protocols, company rules, and team house rules
• Collaborate with other CSRs, other departments, or clients to find appropriate solutions
• Complete all compliance trainings on time
• Work all assigned shifts and follow scheduled lunches and breaks
• Live and teach the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy, and Healthy)

What ClearSource Needs from You

• At least College Level.
• Must have 1-year experience in Healthcare - Customer Service in a call center setting.
• Excellent communication skills.