Service Designer

Company Description

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.

Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

Job Description

Responsibilities

• Work collaboratively with product team members and stakeholders to understand business needs and user requirements.

• Participate in user research and user testing activities to gather insights and inform design decisions.

• work independently in the creation of service design deliverables, such as user journey maps, service blueprints, and prototypes.

• Stay up-to-date with emerging trends and best practices in service design and related fields.

• Help develop and refine service design methodologies and processes.

• Support the development of design presentations and reports for clients and stakeholders.

Requirements

• Proven experience in user research and/or design thinking methodologies and/or product design 1-3 years

• Broad knowledge in own discipline and other disciplines within the function

• Proficiency in visualization

• Strong communication and collaboration skills.

• Ability to work on multiple projects and manage time effectively.

• Certification in Design thinking or service design an advantage

• Languages

• English - B2

• Other EU languages an advantage

• At least Bachelor's degree in Design, Marketing, Finance or similar

What do we offer?

• Competitive salaries based on your professional experience

• Fast growing international company with stable employment

• Annual vacation and 1 additional day off on your birthday

• Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions

• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching

• Free English and German language classes

• Referral Program with attractive incentives

• Flexible working hours and hybrid work

Join us today and let’s create a success story together!