Client Success Manager

Who are we?At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our premier information service is built for developing relationships that impact decisions in government, business, and media. Utilizing deep research expertise and cutting-edge technology, we help our clients win business and influence policy across various specialties and verticals. We are a close-knit team dedicated to helping each of our users make a difference.
About the RoleLeadership Connect is actively seeking a Client Success Manager to expand our Client Success team, focused on adding value to our client's experience. The Client Success team is critical to our clients solving their business challenges, providing the best insights and practices to maximize the functionality of Leadership Connect products. Client Success Managers regularly meet and engage with our clients, help to expand usage across accounts, and identify opportunities to better serve clients. This role is based in Washington, DC reporting to the Client Success Team Leads.

Core Functions of the Role:

• Driving user engagement through meetings with key account users both virtually and in person
• Owning the user engagement and growth of your territory becoming the client SME on Leadership Connect products and the solutions available to a client
• Onboarding new accounts, engaging and educating users on service best practices, positioning our clients to achieve their goals
• Troubleshooting user challenges through creative engagement and problem-solving with the client's needs top-of-mind
• Developing and expanding usage at all levels of an account, building advocacy with key account decision-maker
• Collaborate with our content, product, and sales front office teams, providing user feedback to improve our product offers

About You:

• 1-3 years of sales experience in a SaaS environment with a track record of user engagement and passion for problem-solving, preferably with Client Success experience
• Driven by client interaction and improving user experience, connecting with users both over email, virtually, and in-person with excellent communication skills
• Intellectually curiosity about Leadership Connect client organizations (e.g. government, large corporations, media, non-profits)
• Strong organizational and time management skills
• Proficient with a CRM, preferably Salesforce
• You thrive in a fast-paced environment where you can contribute to the development and implementation of new processes

What is it like to work here?We foster an environment that encourages all our team members to excel by offering competitive compensation for top talent. We believe in creating a friendly and enjoyable workplace, with regular team-building events, happy hours, and more. Transparency is key within our company, and we hold weekly town halls led by our CEO to address questions regarding business plans, product direction, and company goals. In addition, we provide flexible PTO policies to ensure you can enjoy your time outside the office and focus on your personal life.
Everyone from full-stack developers to data scientists, former Hill staffers, and sales professionals help shape our in-depth people intelligence.
There is never a dull moment in our Washington, D.C. headquarters. People come from all over the world to join forces at Leadership Connect. We currently have teams working remotely and in-office and often get together for rooftop happy hours, exploring a brand new office, and meeting all the new hires on our growing team.
Want to join our amazing team?Benefits/Rewards:Awesome medical insurance planDental InsuranceLife & Disability insuranceFlexible spending accountsUnlimited PTO!Eleven Paid Holidays$3,000 Employee Referral ProgramEmployer contribution to 401(k) planRewards and recognition programs If you’re excited about this role but don’t meet 100% of the requirements, we still want to hear from you! Leadership Connect is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply for jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to Leadership Connect we focus on evaluation based on key competencies needed for success in the position. We look forward to receiving your application!
Leadership Connect is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.