Senior Program Manager, Consulting Group

At the heart of SecondMuse lies the fundamental strategy: Drive Impact. This guiding principle is ingrained in every decision, both as individuals and collectively as a company. It reflects our identity, our purpose, and the unique value we deliver to our clients. Our commitment to driving impact shapes our strategic approach and is mirrored in our diverse offerings. These offerings are designed to foster just economies, powered by community-driven solutions with a focus on generating substantial economic, social, and environmental benefits. Our services range from consulting, aimed at catalyzing long-term impact through innovative projects and building strategic relationships, to Entrepreneurial Support, facilitating opportunities for entrepreneurs at various stages of their journey. Further, we are engaged in economy-building initiatives that catalyze systemic changes and economic transformation across sectors. We have organized innovation programs in over 100 countries and 250 cities, sourcing solutions from every corner of the world. Each program has challenged our teams to develop targeted approaches to find, and then support, visionary leaders with a diverse range of experiences, motivations, and cultures.

The Opportunity

We believe that great talent thrives in fast-paced, high-performing, learning-oriented, and collaborative work environments. Embracing SecondMuse's core values of contributing to an open, inclusive, and joyful culture makes it easy to have our work centered around authentic relationships, which we believe are at the heart of unlocking human potential.

The North America Business Unit (NA BU) is a dynamic team spanning North America and working on a suite of thriving, long standing impactful bodies of work. The Business Unit includes NASA’s Space Apps Challenge and Collective to a Wellbeing Economy Building initiative anchored by Headstream to a Climate Economy Building initiative anchored by For Climate Tech. This Senior Project Manager role will be part of the Consulting Group team within the North America Business Unit, where we connect with new clients, explore new problems, build community and / or capacity as part of our work to build economies that are good for people and the planet.

The Consulting Group executes projects with government, corporate and foundation clients in the areas of Research, Design, Strategy and Pilot Implementation. The work of this group involves developing insights, strategies and solutions that lead to social, environmental and economic impact, as well as pilots for future scalable programs and solutions. This dynamic team requires business development expertise to build and manage business opportunities aligned with consulting strategy, and also requires program management expertise to manage consulting projects and support the delivery of our current and future offerings.

While this role sits within the Consulting Group, it collaborates with and supports programs across the Business Unit as skills, capacity and needs require. This position will report directly to the Senior Director of Consulting within the North America Business Unit and will work in collaboration with the Senior Vice President of the North America Business Unit, the broader consulting team, the Director of Operations of the North America Business Unit, and the SecondMuse Business Development Team.

Core Competencies

You will embody the following core competencies which will set you up for success in this role:

• Strategic and operations vision paired with high-level executive function.
• Ability to manage complex and diverse client, partner, and team relationships.
• Strong interpersonal skills, including relationship building and collaboration under stress and across sectors.
• Cross-cultural competency with flexibility in content areas, time zones, project types, and cultures.
• Familiarity and passion for co-design (human-centered design) to communicate, operationalize, and sell design services.
• Ability to manage multiple, distinct projects and priorities simultaneously.
• Ability to mentor, coach, and collaborate effectively across SecondMuse departments.
• Comfort with ambiguity and evolving organizational practices.
• Fluent in using tools such as Miro, Slack, and Google Workspace to support consulting operations and collaboration.
• Fluency in Spanish is preferred, but not required.

Core Functions

The primary tasks and activities that you will carry out are:

• Manage sourcing and growth of business development opportunities, including business relationships, network building, RFPs, renewals, and proposal development in alignment with the SecondMuse consulting offering and strategy .
• Lead and support concept development and client stewardship to advance business opportunities into closed contracts.
• Design and implement strategies for successful project and client management, ensuring projects are executed on time and within budget. This will involve managing one or more high value or complex projects at a time and will require tight coordination with the Senior Director of Consulting and the broader team.
• Support in client management and partner management to successfully deliver consulting projects on time and budget, and build new, trusting relationships that lead to new work.
• Lead team and client onboarding, kickoffs, and retros to drive effectiveness within the North America Business Unit.

Core Responsibilities

The overall obligations and accountabilities that you will have within your job role are:

• Support the creation of business development documentation and assets, including, but not limited to decks, case studies, one pagers, and communication materials, in coordination with the Global Marketing and Communications team.
• Support the development of an operational model that delivers high-impact consulting projects from lead to completion, while contributing to strategic thinking and the long-term success of the Consulting group
• Manage project operations across a diverse set of consulting projects in collaboration with the Senior Director of Consulting, Senior VP of North America Business Unit and Senior Program Manager of Consulting. Responsibilities include project finance set up and management, people plan set up and management, contracts management, internal consulting team coordination of operations, and operational process development and refinement.
• Engage client leadership at corporate and government clients effectively.

Work Environment

• This role is part of a remote team that works on a North America schedule with bi-annual global calls with the full company. Occasional evening meetings may be required outside of typical working hours to accommodate conversations with global colleagues.
• Reports to the Senior Director of Consulting; collaborates closely with the Senior Program Manager of Consulting, Senior VP of North America, Head of Business Development, and Director of Operations for the NABU in order to optimize the business development and operational processes.
• Requires some periodic travel (sometimes international) for in-person internal meetings and on-site delivery of consulting work.
• This role will be a core team member within the Consulting Group, a client facing unit dedicated to building, designing and executing consulting projects across government, corporate and foundation clients.
• This role is a mix of internal process development, business development and external community or client facing work.

Our Commitment to Pay Equity:

This role offers an annual base salary of $110,000 and a comprehensive benefits package. At SecondMuse, we believe in fairness and transparency, so we have a no-negotiation policy to prevent bias and ensure wage equality. However, the salary may be adjusted by SecondMuse based on a candidate’s skills, qualifications, experience, or geographic location. All compensation information will be discussed in detail before your first team interview to ensure alignment.

Requirements

Experience comes in many different forms. At SecondMuse, we are committed to creating a diverse and inclusive community of individuals with a wide range of backgrounds. As guidance, we prefer applicants to have at least seven years of experience in business development and operations such as in the startup environment, consulting, management consulting, business strategy and operations, project operations, business development, corporate, design or research.

Benefits

• Medical, dental and vision insurance with up to 50% employer contribution
• 401(k) with employer 3% guaranteed employer contribution after 90 days
• Employer monthly mobile phone contribution
• Flexible work options
• Unlimited discretionary paid time off after first 90 days
• At least 12 paid holidays annually
• Generous paid parental leave programs for all new parents
• Short-term disability insurance
• Employee assistance programs

Our Hiring Process:

Transparency and efficiency are at the center of our hiring process. Every question you’ll be asked directly relates to the skills and experiences listed in the job description. You’ll get the opportunity to share your real-world examples and explain how your background prepares you for the challenges typical at SecondMuse.

Generally, our process takes 8 weeks from application to a job offer, depending on logistics and scheduling. We aim to update finalist candidates on their status at the end of each week, ensuring you always know where your candidacy stands.

SecondMuse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We strongly encourage BIPOC (Black, Indigenous, People of Color), women, LGBTQIA+ identifying, and people with disabilities to apply.