Customer Care Engineer

Looking for an exciting opportunity?

With the growth of our company, PaxeraHealth Corp. is now hiring a Customer Care Engineer to join our talented team of individuals in our technical support department. We seek an individual who will embrace our culture of excellence, service and integrity.

As a developer of technologies that help manage millions of medical images every year, PaxeraHealth Corp. is shaping the industry and transforming technologies so radiologists and clinicians have what they need. As such, we are one of the best and brightest medical solutions companies for whom to work.

We seek a Customer Care Engineer with solid IT and customer service skills who is interested in providing top notch customer support to our clients. This is a remote position for our company that is headquartered in the USA, and requires someone who is energetic and wants to be involved in a fast paced and exciting environment. You will be responsible for the following key functions:

Responsibilities and Duties:

• Ensure customers and distributors receive adequate level of support, to include technical issue resolution via E-Mail, phone, remote and other electronic medium.
• Assist with medical imaging software and hardware implementations for new customers.
• Manage product setup as well as provide product presentations to customers and visitors.
• Develops, refines, and tunes integrations between applications.
• Provides information by collecting, analyzing and summarizing development and service issues.
• Ensures software meets all requirements of quality, security, modifiability, extensibility etc

Qualifications and Skills:

• Ability to solve complex problems related to PACS software implementation, upgrades and compatibility/bug issues;
• Knowledge in Healthcare imaging Standards (HL7, DICOM, IHE)
• Ability to prioritize and delegate urgent quality tasks in order to meet business requirements and deadlines;
• Ability to work in a time-sensitive and high-volume environment to present strategic planning on time;
• Strong relationship-development skills, which result in long-term, mutually beneficial vendor and client relationships;
• Minimum of 3 years of experience working in a healthcare IT Technical Support role including the development, analysis, and implementation of PACS and medical IT software;
• Strong and effective communication skills, both written and verbal, in order to understand and express complex issues and solutions.
• BA/BS degree in Biomedical Engineering, computer science or related discipline or the combination of education and experience.

We offer on the job training, and a respectful, friendly work environment in a growing company!

If interested in this exciting opportunity to work for a company with tremendous growth potential, one which embraces diversity, offers a respectful, friendly work environment, yet one charged with the energy and excitement, please send your resume now! Don’t miss out on this great opportunity.