Technical Customer Service Representative

Technical Customer Service Representative

At Foundever, we deliver top-tier CX solutions globally, grounded in integrity, collaboration, and excellence. We manage inbound customer service and technical support calls, ensuring seamless experiences for our customers. With 84% of our management promoted internally, we prioritize transparency, respect, and employee growth. Join a team committed to career development and fostering a culture that values every team member’s contribution.

Location Requirements: Must legally reside in Canada

Core Responsibilities

• Handle inbound customer service calls

• Understanding and striving to meet or exceed metrics while providing excellent customer service

• Drive customer satisfaction through voice while providing empathy and offering helpful solutions

• Ongoing training and skill development

Qualifications

• Previous experience with technical customer service an asset

• Ability to multitask and navigate between screens efficiently while assisting customers

• Must be 18 years of age or older

• High school diploma or GED equivalent

• Must pass a background check

• Quiet and distraction free workspace

Work with us and you’ll enjoy

• Hands-on, 100% paid training

• Work from home benefits include saving time, money, and the environment

• Benefits including medical, dental, life, and vision insurance

• Employee Assistance Program EAP

• RRSP with company match

• Employee discounts

• Referral bonuses

Equipment and Internet Requirements

• Internet Speed of 5.0 Mbps download speed and 5.0 Mbps Upload speed

• Noise cancelling headset

• Stand alone monitor