Customer Service Specialist

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Customer Service Specialist | Club Marine | Melbourne CBD and Bayside

• Melbourne CBD with a move to Bayside Melbourne
• Full-time permanent opportunity with great staff benefits
• Hybrid and Flexible working arrangements

Club Marine is Australia's largest boat insurance provider, , and industry partner, and a ‎member of ‎the ‎Global Allianz Group.‎ We’ve been protecting the needs of Australian boaties since 1959 with thousands of satisfied members across Australia trusting Club Marine with their boat insurance needs.. When you work at Allianz, you are part of a strong global insurer, helping to protect over 3 million Australians. You'll have opportunities to grow and drive your career your way.

What if you could put the customer at the heart of everything you do?

We are currently seeking two (2) Customer Service Specialists.

The ideal person for this role will be flexible in their approach and have a strong focus on Customer Service. As we embed a customer-focused strategy across everything we do, you'll have an opportunity to drive innovation and real change that delivers a tangible and meaningful impact on our people, our members. and our community.

*You must have the flexibility to work anytime from 8 am to 8 pm (AEST) from Monday to Friday and occasionally from 8 am to 4 pm (AEST) during Saturday/Sunday.

You'll be responsible for:

• Answering a mixture of Inbound calls from Members & Partners; including providing quotes, issuing policies, managing & renewing existing policies and providing general information.
• Managing & responding to own portfolio of daily correspondence

About you:

• Motivation to expand, learn, and grow within a high performing team
• Experience in Customer Service & Sales
• Proven strong verbal and written communication skills
• Proven problem-solving ability and a keen eye for detail
• Proactive time management skills
• Sound computer skills
• General knowledge or passion of boats will be highly regarded

What's on offer:

• Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.

About Us

Club Marine Insurance is proud to be a supporter of Australian boaters. As Australia’s largest provider of boat insurance, we’re also proud to say that we’ve been protecting the insurance needs of Australian boaters for more than 50 years. Underwritten by Allianz, one of Australia’s largest general insurers, we’re not just for the boating community, we’re actively part of it as supporters of yacht clubs, fishing tournaments, boat shows, regattas, and volunteer marine groups.

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to work@tuhustle.com for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers