Customer Support Agent- Casual Hours

PIRATE.COM

Pirate Studios is the world's leading provider of rehearsal and recording facilities for artists, operating in the UK, Germany, and the USA, with exciting plans for global expansion. The company's mission is centered around empowering artists and creators to succeed, with music and technology at the forefront.

CUSTOMER SUPPORT AGENT

We're seeking an energetic and highly motivated customer support agent to join our team on a casual basis. As part of this team, you'll support on delivering a world-class service to Pirate artists globally and support our permanent team of CX Specialists during peak and busy periods. These hours are flexible and casual allowing you to select shifts and achieve a better work-life balance using our dedicated app for self-scheduling.

Responsibilities include assisting customers both inside and outside our studios via live chat, phone, and email, managing bookings and account queries, troubleshooting equipment issues, completing administrative tasks, and communicating equipment and estates issues to our Operational team.

WHO YOU ARE

• Experience in customer service, preferably within a high-volume call centre environment.
• Strong understanding of exceptional customer service principles with a customer-first mentality.
• Ideally, prior experience working with audio equipment.

WHAT'S IN IT FOR YOU

This role is a casual position offering an hourly wage of £11.44 p/h.

We are eager to fill this position promptly, so if this opportunity aligns with your interests and skills, apply today!

EQUAL FOR ALL

At Pirate, we are committed to breaking down barriers for people of all backgrounds. Equal opportunity, inclusivity, and diversity are fundamental values within our team. We celebrate diversity and treat all individuals fairly, regardless of age, disability, gender identity or expression, pregnancy and maternity, marital status, race, religion, or sexual orientation.