Customer Service - Senior Process Associate - French – Remote RO*

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Customer Service - Process Associate - French – Remote RO*
How about being the single point of contact in Customer Service matters, for your client? Be it phone or e-mail your support is highly valued and appreciated! You will learn how to deal with a virtual environment, interacting with colleagues and clients all over the globe.
How can you make a difference! Understand your customer’s needs and exceed its expectations with a friendly and can-do attitude.

Responsibilities

We are handling the Warranty claims / Parts Support / Product Return process:
Warranty Claims management: On-hold claims processing, Warranty claim closing and invoice processing, Abnormality check call, Abnormal claim audit, Parts collection issue follow-up & AP declaration;
ASC Parts Support: Parts issue liaison and support, Parts return, Parts claim handling;
Product Return Management: Process the Exchange/ Refund of products;
We are acting as liaise between customer HQ/ Subsidiaries and local service centers / Dealers;
We need to audit the warranty documentation against country specific requirements and initiate resolution according to procedures;
You should raise / Initiate Credit Notes / Post invoices etc, prior to sending for further actions to relevant client departments;
Collaborate with the appropriate partners for claim resolution (HQ / Finance / Contact center / Depot);
Ability to work with data from multiple systems or sources;
We will need an analytical, confident and ambitious person;
Work ethic and personal time management;
Qualifications
Minimum qualifications
Very good knowledge of French, C1
Communicative level of English.
Good MS Office (especially MS Excel) knowledge.
Analytical thinking and ability to learn fast.
Encouraged qualifications
Personal culture and client management expertise.
High motivation and ability to learn.
What can we offer?
Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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