Customer Support Assistant (USA ONLY)

We are seeking a passionate and detail-oriented Customer Support Assistant to join our team. In this role, you will be the first point of contact for our customers, providing them with assistance and ensuring a positive experience with our cleaning services.

Responsibilities:

Respond to customer inquiries via phone, email, and chat promptly and professionally.

Assist customers with scheduling, service details, and addressing concerns or issues.

Maintain a comprehensive understanding of eMaids services to provide accurate information.

Document customer interactions and feedback in our CRM system.

Collaborate with cleaning teams and management to ensure customer satisfaction.

Identify and escalate complex issues to the appropriate team members.

Contribute to the development of FAQs and support materials for customers.

Participate in training sessions to enhance product knowledge and customer service skills.

Requirements:

High school diploma or equivalent; further education in customer service or related fields is a plus.

Previous experience in customer service or a similar role preferred.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Proficiency in using CRM software and other computer applications.

Ability to work effectively in a fast-paced environment and manage multiple tasks.

A positive attitude and a passion for helping others.

Benefits:

Competitive salary and performance-based bonuses.

Comprehensive health, dental, and vision insurance.

Paid time off and holidays.

Opportunities for professional development and career advancement.

A supportive and inclusive work environment.

Employee discounts on eMaids services.

Flexible work hours with potential for remote work.