Customer Support

This is a remote position.

Schedule:

Part-time
Sat-Sun, 11:30 am to 8:30 pm EST. Plus Mon and Fri, 11:30 am to 1:30, or Mon or Fri, 11:30 am to 3:30 pm
1-hour unpaid break for Sat-Sun
Timezone: Eastern Time


Client Overview:

Join a rapidly growing national staffing powerhouse that’s revolutionizing the temporary workforce industry. This dynamic company connects talented individuals with exciting short-term and temp-to-hire opportunities across the United States. With a commitment to innovation and employee satisfaction, they’re seeking passionate professionals to support their expanding team.


Job Description:

Embark on an exciting career as a Customer Support / Help Desk Representative for a cutting-edge staffing firm. In this pivotal role, you’ll be the linchpin between the company and its diverse workforce, ensuring smooth operations and exceptional employee experiences. You’ll leverage your problem-solving skills and tech-savvy nature to address a wide range of inquiries, from time clock usage to app functionality. This position offers a unique blend of HR support, technical troubleshooting, and customer service, providing you with a dynamic work environment and opportunities for professional growth.


Responsibilities:

• Provide prompt, friendly support to employees via a state-of-the-art ticketing system
  
• Guide workers through time tracking processes and app usage, enhancing their work experience
  
• Troubleshoot technical issues related to company applications, showcasing your tech expertise
  
• Manage and update employee information in various databases with meticulous attention to detail
  
• Identify complex issues and collaborate with specialized teams for resolution
  
• Potentially handle phone support, offering real-time solutions to urgent employee needs
  
• Contribute to administrative tasks during quieter periods, demonstrating your versatility
  
  

Requirements

• Written and verbal communication skills, with a talent for explaining complex concepts simply
  
• Proven track record in customer service or help desk support roles
  
• Familiarity with modern ticketing systems and willingness to master new technologies
  
• Self-motivated with excellent time management skills and ability to work independently
  
• Creative problem-solver with a knack for thinking outside the box
  
• Tech-savvy individual who thrives on learning new systems and applications
  
• Adaptability to handle varying workloads and changing priorities in a fast-paced environment