Logistics Customer Service Expert – Process Associate – Polish – Remote Poland

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Logistics Customer Service Expert – Process Associate – Polish – Remote Poland

Perform operational tasks within Logistic area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Responsible to ensure Logistic processes compliance with related financial controls. Coordinating all required continuous improvement actions. Ensure efficient cooperation with warehousing, distribution and transportation.

Responsibilities

• Responsible for providing training to suppliers on IT Tools and procedures (DDP Suppliers on dock booking) and other suppliers on the with FCA incoterms will be trained on ways of working & requirements.
  • Responsible for data gathering and preparation for Annual carrier tendering (Eiger) and Annual bulk tendering (Olive).
  • Responsible for performing short-term, mid-term and long-term capacity checks to flag contracted capacity risks.
  • Responsible for special activities like UTMS champions, Carrier Champions and Carbon Champion activities.
  • Responsible for managing transport order of both inbound and primary transport (Auto tendered and Perfect orders) basis request from Sourcing units and co-packers.
  • Responsible for shipment creation of both inbound and primary orders and respective exception management.
  • Responsible for performing transport execution activities like slot booking, track & trace, express shipment during transit etc.
  • Responsible for supporting Logistic Quality team with required details regarding quality incidents.
  • Perform scenario analysis during crisis and route the request to L1 org for cost related decision making.
  • Participate in monthly performance meetings with Sourcing Units along with L1 Org.
  • Jointly perform weekly performance meeting along with L1 Organization to ensure target are met.

Qualifications

Minimum qualifications

• University degree (minimum Bachelor) / logistics can be an advantage
  • Fluency in spoken and written English
  • Intermediate in spoken and written Polish
  • Customer Service related experience
  • Good interpersonal skills: communication, influencing

Preferred qualifications

• Strong analytical skills required

• Creativity, passion and engagement

• Team-working oriented
  • Energetic and pressure resistance

• Customer service mindset

What can we offer?

• Attractive salary;

• Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional tranings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Insurance, Luxmed, additional vacation days, biking policy

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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