Customer Service Representative

About Proppel

We find and place Top 1% talent from LATAM in remote roles in US and UK companies to help them grow faster.

If you're looking for the opportunity to develop your skills and work with some of the best and most exciting companies around the world, Proppel is the place for you.

Our headquarters are in London, UK, and we're looking for top-tier talent in Latam to support our clients in the US and the UK.

What we're looking for

Our client, an e-commerce brand specializing in a tool to reduce muscular pain, is seeking a Customer Service Representative to handle key administrative tasks, including customer service, ERP management, and e-commerce platform support. This role is essential for maintaining smooth operations, managing inventory, and providing top-notch customer service. The ideal candidate is autonomous, proactive, and values stability in a role with consistent tasks.

Responsibilities

• Manage customer service inquiries.
• Assist with Amazon FBA stock management and help resolve any stock issues.
• Handle basic tasks on Shopify, such as updating stock levels and product descriptions.
• Manage and update ERP system (Cin7) with purchase orders and sales orders.
• Take initiative to improve processes, such as automating repetitive tasks in Shopify Flow.

Requirements

• Experience with customer service and using customer service software (preferably Enchant).

• Experience working with ERP systems (Cin7 or similar).
• Basic knowledge of Shopify, including updating stock levels and product descriptions.
• Autonomous, with the ability to think critically and take initiative in solving problems.
• Impeccable English communication skills, both written and verbal.

Nice to Have

• Experience with Amazon FBA stock management.
• International experience or understanding of global e-commerce processes.

Benefits

• USD Salary

• 100% Remote Work
• Paid Time Off and Canadian Holidays

Disclaimers

You are applying to work with an international company. Make sure your CV is in English, otherwise your application can't be considered.

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