š Weāre on a mission to make money work for everyone.
Weāre waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
Weāre not about selling products - we want to solve problems and change lives through Monzo ā¤ļø
Hear from our team about what it's like working at Monzo āØ
šRemote - youāre welcome to work from home full time, however there is also space for you at our Cardiff office should you wish to work from there. Unfortunately you will not be allowed to work from our London office as we are not set up for confidential customer calls.
š° Ā£24,750 - Ā£27,000 depending on experience (Ā£27,250 minimum starting salary if based in Greater London) + Benefits
ā²ļø 37.5 hours per week including Bank Holidays on a rotational basis covering 6am - 10pm with two full weekends and at least one other partial weekend off every six weeks. Please note you may be required to work bank holidays, including Christmas Day, Boxing Day and New Years Day.
*The start date for this role is January 6th 2025 (we have a start date for February 17th also). You need to be available for the first seven weeks of training. We can usually accomodate some days off if necessary but none within the first 4 weeks of training.
š Annual Salary Review which means your salary can increase every year
šø All Monzo team members get share options as part of their package.
š¦ Up to 6% pension contribution from Monzo
šŗ A Ā£200 budget to set up a home office space
š“ 34 days of holiday allowance per year
š 8 weeks of paid sabbatical leave every 5 years
š¤ 25 days of paid sick leave
š Learning budget of Ā£1,000 a year for books, training courses and conferences to focus on your personal development
Our Customer Operations (COps) are all about Customer Experience. Our mission is to āMake Money Work For Everyoneā and youāll be part of a team that's here to make sure that customers want to tell friends, family and social media followers about the great experience they had with their bank.
To join our amazing team you need to be positive, hungry to learn and above all else, always want to go above and beyond to give great customer experience.
You do not need to have worked in financial services or customer service before. Weāre going to teach you everything you need to know.
Some of the skills and values that might make you a great addition to our team are:
š¬š§ Youāre a UK resident over the age of 18, currently living in the UK with the right to work in the UK (an offer of employment is subject to satisfactory proof of this). We canāt offer sponsorship for this role.
š You have to be available to work Monday - Friday, 9:00 - 17:30 for your first 7 weeks.
š” For working from home youāll need a safe, private and distraction-free environment with no dependant or caregiver responsibilities during working hours
š A solid internet connection (download speed of 10mbps minimum, upload speed of 3 mbps minimum, latency speed of 80ms or less) - you can test your internet speed here
š» We'll provide you with a Macbook laptop on your first day. There's no need to supply your own.
š± You need to own your own smartphone; this will be needed each time you log into our customer support system.
š A brief 20-30 minute chat with someone in our hiring team
š¤ A 1h interview that will take place via video call.
We usually wrap up the whole process within four weeks
Our recruitment team will keep in touch but if you have any questions you can reach them on work@tuhustle.com
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
Diversity and inclusion are a priority for us and weāre making sure we have lots of support for all of our people to grow at Monzo. At Monzo, weāre embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.
Weāre an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage š