Customer Service Representative

Company: Avanceon

Vision and Mission:

At Avanceon, our vision is to be a pioneering leader in technology-driven manufacturing, revolutionizing the production of essential products to create a more sustainable future. Our mission is to transform the manufacturing of essential products by harnessing the power of technology, fostering collaboration, and driving innovation.

Values:


We live by our LEAD values:


- Learn Always: Embracing a culture of continuous learning and growth
- Empathy In Action: Demonstrating compassion and understanding in everything we do
- Adapt and Innovate: Staying agile and inventive in the face of change
- Dedicated to the Goal: Remaining committed to our purpose and striving for excellence


Job Summary:


We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As the first point of contact for our customers, you will play a vital role in delivering exceptional service and fostering positive relationships. Our ideal candidate will possess excellent communication skills, a passion for problem-solving, and a commitment to providing tailored solutions.


Responsibilities:


- Provide professional support, service, guidance, and suggestions to clients and prospects
- Work in a fast-paced environment with technology integration
- Recommend changes and remarketing coverage as needed for clients
- Complete renewal and service requests
- Master products and underwriting rules of our insurance carrier partners
- Organize, manage, and update CRM
- Become deeply knowledgeable about the mission of our charity partner and share this information with the community
- Build strong relationships and engage with community members through presentations to promote fundraising efforts at our events
- Follow all community guidelines when accepting donations, ensuring accurate tracking and documentation
- Participate in daily team meetings to discuss goals, progress, and share ideas for improvement
- Receive ongoing training from leadership to support professional growth


Requirements:


- 1-2 years of experience in customer service or a related field
- Excellent written and verbal communication skills
- Flexibility to adapt to changes and maintain productivity in a dynamic work environment
- Strong problem-solving skills and attention to detail


Benefits:


- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
- Tuition Assistance Program
- Bonus programs


Schedule:


- Monday to Friday
- Full-time and part-time positions available
- Work location: Remote


Pay:


- $30.00 - $40.00 per hour
- Expected hours: no less than 40 per week