Customer Service Representative - Orthodontic Practice (ZR_18291_JOB)

This is a remote position.

Schedule:

• Full-time, 9 AM to 6 PM Monday to Friday
  

Client Timezone: Eastern Time (ET)

Client Overview

Join a cutting-edge orthodontic company that’s revolutionizing the way people access Invisalign treatments. This innovative business brings the power of orthodontic care directly to dentist offices, making it easier than ever for patients to achieve their perfect smile. By eliminating the need for separate orthodontist visits, our client is transforming the dental industry and improving patient experiences across Washington, DC and beyond.

Job Description

As a Customer Service Representative, you’ll be at the forefront of this dental care revolution, playing a crucial role in enhancing patient experiences and streamlining operations. You’ll be the vital link between patients, dentists, and our groundbreaking Invisalign delivery service. Your responsibilities will span from managing appointments and coordinating with dental offices to providing top-notch customer support. This role offers a unique opportunity to make a real difference in people’s lives while working with cutting-edge orthodontic technology. If you’re passionate about customer service, have a keen interest in healthcare, and want to be part of an innovative team that’s changing the face of orthodontics, this position is perfect for you!

Responsibilities

• Handling both inbound and outbound calls with patients and dental offices
  
• Schedule and confirm Invisalign treatment appointments, ensuring smooth coordination between patients and dentists
  
• Provide comprehensive information about Invisalign services, addressing patient inquiries with expertise and empathy
  
• Utilize CRM and ticketing systems to maintain accurate, up-to-date patient records
  
• Implement effective patient tracking and follow-up processes to ensure continuity of care
  
• Collaborate with internal teams to resolve customer service issues promptly and efficiently
  
• Contribute to the improvement of customer service processes and patient satisfaction metrics
  
• Stay updated on the latest Invisalign technologies and treatment options to provide accurate information to patients
  

Requirements

• Excellent verbal and written communication skills in English, with a focus on clear and empathetic customer interactions
  
• Proficiency in using CRM software, ticketing systems, and general computer applications
  
• Strong organizational skills with the ability to multitask in a fast-paced environment
  
• Patient and empathetic approach to customer service, with a genuine desire to help others
  
• Basic understanding of dental or healthcare terminology (preferred but not required)
  
• Ability to work remotely with a reliable high-speed internet connection
  
• Flexibility to work full-time hours, potentially including some evening or weekend shifts to accommodate patient needs
  
• Strong problem-solving skills and the ability to think on your feet
  
• Team player mentality with the capability to work independently when needed
  
• Commitment to maintaining patient confidentiality and adhering to HIPAA compliance standards
  
• Previous experience in customer service, healthcare, or a related field is a plus