Bilingual Customer Service Representative-REMOTE

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,and the community as a whole.
XCEL Testing Solutions, a Colibri Group Brand, is the premier provider of Online Insurance Education for Insurance and Securities Licensing.
For over 25 million students, our research-based learning approach has been the key to passing standardized knowledge, skills, and assessment exams. At the heart of XCEL Testing Solutions is our "Preparing People to Pass" e-learning platform, which offers a wealth of online content. This includes interactive assessments, engaging multimedia materials, and customized learning paths tailored to meet individual needs. Our M-Learning platform further enhances flexibility, allowing students to study anytime, anywhere, on any device.
Position Overview
When you join Colibri, you’ll be part of a team that’s supporting our customers from the front lines. As a Customer Service Representative, you’ll play a vital role in enabling first call resolution in a constantly evolving industry, while using a variety of tools and technology. In the process, you’ll handle a broad range of customer service call types such as processing extensions of expired products, enrolling customers in coursework, and assisting customers as they navigate our website. It’s an opportunity to showcase your customer experience expertise and assist us in creating customers for life!

Position Requirements &Responsibilities

• Bi-lingual fluency in English and Spanish.
• Professional ability to build relationships with customers, while giving you the opportunity to personalize your communication.
• Provide technical support and fast-paced critical thinking to anticipate our customer’s current and future needs.
• Excellent interpersonal, written, and verbal communication skills.
• Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously.

What You'll Need to Succeed

• Reliable in-home internet connection.
• Dedicated, quiet, and distraction-free workspace.
• High school diploma or equivalent.
• Proficiency in Microsoft Office.
• Customer Service experience.
• Strong work ethic and self-motivation with a commitment to succeed both individually and as a team.

Benefits

• 401(k) matching
• Health, Dental & Vision Insurance
• Paid time off
• Paid training
• Employee Assistance Program
• Professional Education Coursework
• Tuition Reimbursement

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!