UX Researcher (f/m/x) - remote

Do you want to use your passion and talent to make consumption more sustainable?

We're Europe's fastest-growing marketplace for refurbished products, empowering customers to acquire items up to 40% cheaper while making a substantial impact on reducing CO2 emissions compared to buying new devices.

Since our launch in February 2017, we grew to more than 300 employees and expanded across the European region. Throughout this journey, we've successfully concluded three substantial funding rounds, selling hundreds of thousands of products. Thanks to our team's efforts, we were recognized as the Top Employer in the DACH region (2023 and 2024) by refurbed">Kununu and secured the title of an ACM Preferred Employer (2023).

As a UX Researcher you will work closely together with our squads to provide actionable insights on impactful customer problems and needs. On top, you will support the growth of the UX Research practice across the product teams. UX Researchers work closely with UX Design, Product Management, Analytics, Engineering, and Strategy. Key to refurbed's success is our ability to test quickly, learn from testing, decide quickly, and iterate.

WHO YOU ARE:

• You have have at least 3+ years of experience as a UX Researcher, demonstrating expertise in mixed-methods and managing multiple projects simultaneously.
• You have experience supporting and setting up Research Ops.
• You have experience with delivering on-demand research for product squads, as well as strategic research for the entire customer journey within your tribe.
• You have a proven track record of successfully delivering UX research projects in an agile setup, being able to deliver continuous insights every 1-2 weeks.
• You have hands-on experience with UX research tools, including Usertesting.com, Typeform, Qualtrics, Notion, and Figma.
• You excel in communication and can adapt your presentations and messaging to suit diverse audiences.
• You have worked in cross-functional teams in a collaborative and agile environment.
• You are pragmatic and passionate about helping us democratize UX research across the company.
• Knowledge of Business Intelligence and Data Tools (such as Looker or Google Analytics) is a plus, but not a must.

WHAT YOU WILL DO:

• Collaborate: Work closely with stakeholders across teams, supporting other researchers and contributing to larger-scale projects in a fast-paced environment.
• Conduct Research: Use a variety of methods - interviews, surveys, analytics, usability testing, and ethnographic studies - to uncover user behaviors, needs, and pain points.
• Enable Success: Partner with squads to facilitate continuous customer exposure through training, streamlined processes, and efficient research operations.
• Advocate for Users: Translate research findings into actionable recommendations and champion user-centric design throughout product development.
• Map Journeys: Help squads build user journeys, identify jobs-to-be-done, pain points, and opportunities for improvement. ~~ squads analyze user journeys to identify jobs-to-be-done, pain points, and opportunities for improvement.~~
• Share Insights: Communicate findings effectively to teams and stakeholders, ensuring customer insights are accessible and impactful company-wide.
• Stay Curious: Continuously learn and evolve research practices by staying up to date on trends, methods, and emerging technologies.

You don’t meet every single criteria? If you believe you can thrive in this role, we encourage you to apply anyway!

WHY YOU WILL ENJOY WORKING WITH US:

Our Culture and Values:

• Decisions should be made based on facts and not by hierarchy levels? We sure think so!
• We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.
• You fail sometimes? Well, so do we! We’re all just human, let’s learn from our mistakes to improve in the future!
• No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!

Personal & Professional Development:

• You can take unlimited number of trainings we are offering you through LinkedIn learning.
• We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health.
• We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments.

Flexibility:

• We care about a healthy work/life balance. We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too 😊
• We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize.
• You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops

…and much more! See https://careers.refurbed.com/ for further insights!