Customer Support Agent (Non Voice) - SAAS

This is a remote position.

Schedule:

• Full-time, flexible hours with preference for later shifts
  

Client Timezone: GMT+8 (Singapore)

Client Overview

Join a cutting-edge AI technology company that’s revolutionizing content creation for e-commerce brands worldwide. Our client is at the forefront of innovation, leveraging artificial intelligence to help online retailers generate compelling product descriptions, marketing copy, and other essential content. As a rapidly growing startup, they’re expanding their team to meet increasing global demand and maintain their position as industry leaders in AI-driven e-commerce solutions.

Job Description

We’re seeking a dynamic Customer Support and Operations Specialist to play a crucial role in our client’s expanding team. In this position, you’ll be the primary point of contact for a diverse, global user base, providing top-notch support via email and live chat. You’ll dive deep into the intricacies of an advanced AI platform, assisting customers in maximizing its potential for their e-commerce content needs. This role offers a unique blend of customer service, problem-solving, and operational management, allowing you to develop a broad skill set in a fast-paced, tech-forward environment. You’ll work closely with internal teams to resolve complex issues, contribute to improving customer service standards, and play a key part in streamlining operational processes. If you’re passionate about emerging technologies, have a knack for clear communication, and thrive in a dynamic startup atmosphere, this role offers an exciting opportunity to grow your career at the intersection of AI and e-commerce.

Responsibilities

• Provide exceptional customer support through email and live chat, addressing inquiries and resolving issues related to our AI content creation platform
  
• Manage and optimize customer success initiatives, ensuring users fully leverage the platform’s capabilities
  
• Oversee and maintain the company’s database system, ensuring data accuracy and accessibility
  
• Set up and manage user accounts and service plans, tailoring solutions to meet diverse customer needs
  
• Handle calendar management and scheduling tasks, coordinating efficiently across different time zones
  
• Manage and prioritize various email communications, maintaining prompt and professional responses
  
• Collaborate with cross-functional teams to resolve complex customer issues and improve product features
  
• Contribute to the development and refinement of customer service processes and standards
  
• Assist in creating and updating customer-facing documentation to enhance user experience
  
• Participate in regular training sessions to stay updated on product features and industry best practices
  

Requirements

• Native or near-native English proficiency with exceptional writing skills
  
• Strong problem-solving abilities and logical thinking, with a talent for breaking down complex issues
  
• Proficiency in common software tools including but not limited to Microsoft Office, Google Workspace, and video conferencing platforms
  
• Demonstrated ability to quickly adapt to new technologies and software systems
  
• High level of organization with meticulous attention to detail
  
• Self-motivated with the ability to work efficiently and independently in a remote setting
  
• Genuine passion for customer service and a drive to go above and beyond for users
  
• Experience in e-commerce, content creation, or AI technologies is a plus
  
• Ability to work flexible hours, with a preference for later shifts to accommodate global customer base
  
• Strong multitasking skills and ability to prioritize effectively in a fast-paced environment
  
• Excellent interpersonal skills with the ability to communicate technical concepts to non-technical users
  
• Bachelor’s degree or equivalent practical experience in a relevant field
  

Benefits

• HMO Coverage for eligible locations - after 90 days
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job