Customer Service Representative - Payment Support

Are you a go-getter with excellent customer service experience? Join our growing Payment team as a CSR where you will use your skills to quickly resolve customer issues, provide information to banks in a timely, accurate and relevant way all while ensuring customer satisfaction.

JOB SUMMARY

Customer Service Representatives ensure delivery of excellent customer service through fast and accurate communication and coordinating with other departments to resolve inquires. They are the first point of customer contact for any payment service inquiries. They build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty.

KEY RESPONSIBILITIES

• Builds and maintains relationships with customers.
• Responds to a work queue and resolves issues in a timely manner; escalates issues of a complex nature.
• Demonstrates a basic knowledge of application functionality.
• Provides information to the appropriate CSI department regarding customer issues and concerns.
• Performs other duties as assigned.

JOB REQUIREMENTS

Education & Certifications: Education or job knowledge equivalent to a 2-year college or trade school.

Skills and Competencies:

• Customer service experience.
• Willingness to learn.
• MS Office suites, very comfortable using Excel.
• Analytical mindset.

Experience:

The minimum amount of relevant work experience required to successfully perform the job is at least one (1) year:

• Customer service experience, required.
• Banking experience, preferred.
• Accounting experience or knowledge, preferred.

WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Location:  Remote, however, applicants that live one (1) hour drive from a CSI office, are required to be hybrid (3 days in office). Will strongly consider candidates in Amarillo, TX

Travel: No travel typically required.

Physical Demands: The employee must be physically able to perform all essential job duties, with or without reasonable accommodation and shall be physically able to perform the tasks and/or functions listed above to the extent job-related and consistent with business necessity

ABOUT CSI

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional banks solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits.

CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at work@tuhustle.com and we will work with you to meet your accessibility needs.

For applicants residing in California, please readPrivacy Notice for California Residents | CSI (csiweb.com)

Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.