This job is part-time and will require ~ 10 hours per week.
Social Moderation & Community Associate
Morning Brew
United States
Full TimeSalaryUSD 37k
Posted on 21st Dec 2024
This job is part-time and will require ~ 10 hours per week. OVERVIEWIn this role, you will support the Morning Brew Inc social video team’s community management efforts by engaging with users, providing comment moderation and helping to foster a positive and dynamic environment across our social audiences. This role will report to the Social Lead, Video. HERE'S WHAT YOU'LL BE WORKING ON- Moderating Morning Brew Inc's comment section and ensuring it is a respectful and positive environment- Respond to user comments in the Morning Brew Inc tone of voice.- Publish social video content across all of Morning Brew Inc's social profiles- Identify and report on audience feedback and trends- Assist in identifying opportunities to improve community engagement and support efforts. QUALIFICATIONS- Excellent written and verbal communication skills, with the ability to engage users in a friendly and professional manner.- Familiarity with social media platforms- Interest in business and finance news COMPENSATION $18.00/hour
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Be bold
Motivate teams to do their best work. Offer best practices to get users going in the right direction. Be bold and offer just enough help to get the work started, and then get out of the way. Give accurate information so users can make educated decisions. Know your user's struggles and desired outcomes and give just enough information to let them get where they need to go.
Be optimistic
Focusing on the details gives people confidence in our products. Weave a consistent story across our fabric and be diligent about vocabulary across all messaging by being brand conscious across products to create a seamless flow across all the things. Let people know that they can jump in and start working expecting to find a dependable experience across all the things. Keep teams in the loop about what is happening by informing them of relevant features, products and opportunities for success. Be on the journey with them and highlight the key points that will help them the most - right now. Be in the moment by focusing attention on the important bits first.
Be practical, with a wink
Keep our own story short and give teams just enough to get moving. Get to the point and be direct. Be concise - we tell the story of how we can help, but we do it directly and with purpose. Be on the lookout for opportunities and be quick to offer a helping hand. At the same time realize that novbody likes a nosy neighbor. Give the user just enough to know that something awesome is around the corner and then get out of the way. Write clear, accurate, and concise text that makes interfaces more usable and consistent - and builds trust. We strive to write text that is understandable by anyone, anywhere, regardless of their culture or language so that everyone feels they are part of the team.