Contract, Licensing Administrator

About Nintex: 

At Nintex, we are transforming the way people work, everywhere.  

As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build. 

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go. 

About the role:

Nintex is looking for an experienced administrator to join our software license management division in Kuala Lumpur. This position will be responsible for processing renewals and new logo opportunities, provisioning new license keys, updating server names, and ensuring a positive end user experience. The administrator will provide timely and accurate data entry relating to customer and partner licenses. This is a role that supports the global organisation, therefore fluency in English (both written and spoken) is required. This role represents a tremendous opportunity for someone who is a self-starter, motivated and has a high attention to detail.

*Please note that this a remote role and we are looking for someone who is able to work night time Malaysia hours in order to support US team.

Your contribution will be: 

• Responsible for the creation and fulfilment of software license keys and ensuring that accurate contract & asset records are maintained in our system of record (Salesforce).

• Responsible for the license fulfilment for all Nintex products to customers and partners.

• Responsible for overseeing order and licensing for our renewals and NET NEW process, ensuring all orders processed are in line with company policy and well documented.

• Ensuring the correct level of service entitlements are recorded and issued to customers & partners.

• Assisting customers with access to Nintex Customer Central (Customer portal).
• Providing a high level of customer service to our users

To be successful, we think you need:

• High attention to detail

• Ability to process a large volume of information accurately and quickly

• Computer literacy is a must

• Fluency in English (both written and spoken) required.

• Understanding of servers and IT infrastructure a plus.

• Experience with Salesforce CRM is an added advantage

• Proficiency with MSFT office products.

• At least 1 year of working experience in the related field 

• Must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, any field.

• Experience in high pace, fast growth environments.

What’s in it for you?

Our people work in the way that best suits them and their teams - whether at home, in an office, or another place that sparks creativity, focus, and collaboration. Our work environment is such that our people can successfully deliver their work while adequately supporting their lifestyle and preferences.

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including

• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community

View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.