Compliance Team Leader

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Compliance Team Leader to join our Managed Services team in Australia.

As Compliance Team Leader, you’ll combine technical expertise and leadership to ensure CT and clients meet compliance and security standards. You'll lead the team in areas like backup management, system monitoring, cybersecurity, and patching to the Essential Eight standard, providing guidance while also engaging in hands-on technical tasks to set operational standards.

The Compliance Team operates 7 days a week to ensure continuous protection and compliance, while this role is scheduled for Monday to Friday, 8:30 am - 5:00 pm. At CT, we highly value respect, support, and collaboration among our team members and recognize the importance of everyone's contribution to our shared success.

Requirements

What you’ll do:

• Lead the design and maintenance of backup solutions, guiding the team in regular reviews and ensuring data restoration readiness, while actively troubleshooting backup-related issues.
• Oversee the implementation and enhancement of monitoring systems, responding to alerts with technical expertise and collaborating with the team to continuously improve monitoring capabilities.
• Develop and enforce patching procedures aligned with Essential Eight standards, conducting hands-on assessments and updates for systems, endpoints, and network devices, while driving initiatives to streamline patch management.
• Actively resolve complex technical issues, provide guidance to the team on compliance-related technologies, and ensure hands-on involvement sets a standard for technical excellence.
• Lead and manage a compliance-focused team, fostering continuous improvement, mentoring team members, and collaborating with other teams to address compliance requirements and develop compliant solutions.
• Monitor SOC and SIEM systems for potential threats, analyse security events, and respond swiftly to security incidents, ensuring critical alerts are addressed promptly.
• Design, execute, and manage phishing simulation campaigns to assess and improve client cybersecurity awareness, analysing results and providing insights for enhanced security training.
• Participate in vulnerability management, leading the identification, assessment, and remediation of security vulnerabilities, and collaborating with cross-functional teams to prioritise and mitigate risks.

What you’ll bring:

• Proven hands-on experience in compliance-related functions, preferably in an MSP environment.

• Strong technical expertise in backup solutions, monitoring systems, and patch management.

• Familiarity with Essential Eight standards and their practical application.

• Demonstrated technical leadership skills with the ability to lead by example and guide a technical team effectively.

• In-depth knowledge of backup technologies, particularly Veeam.

• Proficient knowledge of infrastructure relating to backups.

• Familiarity with ITIL Change Management processes.

• Strong understanding of RTO and RPO concepts.
• Veeam, VmWare, Microsoft or backup vendor Certifications.

• Proficiency in utilising ConnectWise for time tracking and documentation.

• Excellent communication and presentation skills, with the ability to convey complex information to IT and non-IT stakeholders.

• Detail-oriented with a high level of accuracy and a commitment to meeting tight deadlines.

• Ability to manage ambiguity and adapt to a rapidly changing business environment to prioritise accordingly.

• Strong interpersonal skills, intellectual rigour and curiosity, and ability to work as part of a team in a fast-paced environment.

Please note, our response times may be a bit slower during the holiday period, rest assured we’ll be back to address your needs promptly in early January. Thank you for your patience!

Benefits

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.