Channel Account Manager

Hi, we’re TechnologyAdvice.

At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology.

Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 500 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.

All positions are open to remote work unless otherwise specified in the requirements below.

The opportunity

At TechnologyAdvice, talented, driven, and dedicated team members are at the core of our company’s success. We spend a great deal of time and energy to ensure we have the best people in the industry and that we foster an environment that they want to be a part of. We’re looking for someone just as passionate to help us expand our company further and work collaboratively with the Client Success team. Our ideal candidate will share the tenacity and excitement we have for all things TechnologyAdvice.

Our Account Managers are part of our Client Success Team - roughly 75% CS and 25% Sales equals one powerful Account Manager role! This team focuses on optimal and consistent Client Experience (CX). Each Account Manager is the main point of contact for a batch of specific accounts and works closely with other Client Success team members and Operations to ensure the greatest experience from onboarding to the delivery of the product. The Account Manager is an expert on our processes and capabilities and we rely on them to translate this knowledge to clients.

Location: United States

What you'll do

• Client Relationship Management: Act as the primary contact for assigned clients, building strong relationships, understanding their needs, and delivering tailored solutions through regular check-ins and business reviews.
• Sales Cycle Management: Oversee the sales cycle from beginning conversations to closing, delivering presentations, handling objections, negotiating terms, and creating IOs/SOWs while articulating the value of TA products.
• Account Growth and Retention: Retain and grow accounts by driving renewals, upselling, cross-selling, and ensuring client satisfaction through performance monitoring and actionable insights.
• Collaboration and Communication: Partner with internal teams to deliver exceptional service, communicate client feedback for improvements, and maintain accurate records in SFDC.
• Reporting and Analysis: Forecast and update revenue schedules, monitor account performance, analyze data trends, and provide sales progress updates to leadership.
• Strategic Business Development: Identify new business opportunities within the assigned book of business, leveraging client relationships to expand the reach and drive additional revenue.

Who you are

• Tech Channel Expertise: 3+ years of experience in account management within IT reselling channels.
• CRM & Marketing Proficiency: Familiarity with Salesforce or other CRM tools and experience offering a wide portfolio of marketing services.
• Strong Communication Skills: Excellent communication abilities across digital platforms (Slack, email, phone).
• Organized & Detail-Oriented: Proven organizational skills, attention to detail, and effective time management for multitasking with high accuracy.
• Creative Problem-Solver: Capable of innovative thinking and addressing challenges effectively.
• Agile & Adaptable: Thrives in fast-paced environments, adept at pivoting strategies to meet evolving business needs.

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Flexible PTO: Take the time you need, when you need it.
• Health Coverage: Medical, dental, and vision plans for you and your family.
• Insurance Protection: Life, AD&D, Short-Term, and Long-Term Disability coverage.
• 401K with Match: Secure your future with our company-matched retirement savings.
• Paid Parental Leave: Support for new parents during life’s special moments.
• Wellness Perks: Access Headspace and enjoy monthly fitness reimbursements.
• Pet Insurance: Care for your furry family members.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.
• Book Reimbursement: Get up to 12 books reimbursed per year to fuel your learning.
• Bucket List Benefit: Celebrate milestones with annual contributions toward your dream adventures after 3 years.
• In-Office Perks: Enjoy catered lunches for our in-office team.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire in an employer-approved US state and must maintain authorization to work in the United States throughout their employment with our company.

Salary Range
We seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor.

EOE statement

We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

Pre-employment screening required.

TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation.

Any AI-generated or incomplete application answers will be auto-rejected.