Senior People & Culture Manager

Senior People & Culture Manager

Remote - based in Spain on CET time-zone

TROOP is a group meeting planning and travel management platform that helps companies bring teams together for in-person meetings. The experience starts with TROOP’s award-winning Intelligent Destination Recommendations, which use advanced algorithms to help meeting planners pinpoint the perfect meeting destination, considering travel time, climate impact, budget, lodging availability, and safety factors for all attendees.

Using TROOP, companies have saved millions in travel costs, employee time, and carbon emissions, making it possible for people to meet and build stronger relationships with their colleagues, clients, and partners, even in times of tightening budgets and travel restrictions.

Why TROOP?

TROOP believes in the power of shared experiences and the unifying impact of in-person meetings. We are on a mission to bring people together by transforming the meeting planning process.

At TROOP, we have ambitious goals to be the leading provider of end-to-end meeting planning tools. We started by inventing a completely new way for people to decide where to meet, but for us, the destination is just the beginning. We’re developing more innovative solutions that make it easier than ever to organize and host successful group meeting experiences.

TROOP's Culture?

TROOP is a global, remote-first company dedicated to scaling within our legal hubs. Our teams are spread across the world, with entities established in Spain, South Africa, the UK, and the US. Our culture is rooted in an African philosophy called "Ubuntu," which means "I am because we are." It refers to an environment of interdependence through trust. We call ourselves TROOPers, and we are people who seek adventure, challenge the status quo, enjoy innovating, and want to be part of something special. We are doers who roll up our sleeves and get into the details; we own the problem and only stop once it is solved.

TROOP is hiring a Snr People & Culture Manager that will be responsible for spearheading an integral initiative around developing and executing TROOP’s remote operating model. The ideal candidate will have extensive experience managing global teams across multiple time zones, particularly in the US, UK, Spain, and South Africa. You will also play a pivotal role in shaping and implementing our people strategy, ensuring our HR policies and practices align seamlessly with our business objectives.

What you'll be doing:

Remote Operating Implementation:

• Design and implement scalable remote policies, procedures, and frameworks to support a fully distributed, multi-timezone workforce within our main hubs.
• Ensure that remote work practices are effective, efficient, and aligned with business goals.
• Develop initiatives to enhance employee engagement, productivity, and well-being in a remote work environment.
• Collaborate across departments, including finance and operations teams, to ensure alignment between people processes and overall business objectives.

Culture Strategy:

• Foster an inclusive work environment that embodies the values and mission of TROOP.
• Develop and implement initiatives and strategies to maintain and enhance TROOP’s culture in a fully distributed environment.
• Engage in international travel as needed to promote cultural collaboration and strengthen team connections.

People & Talent Strategy:

• Design and execute scalable talent acquisition, development, and retention strategies within our main hubs.
• Evaluate company structure and organization design to achieve business goals through workforce planning and talent management strategies.
• Implement a comprehensive people strategy, including performance management, benchmarking, training and development, benefits and compensation design, compliance with local regulations, and employee conflict resolution.
• Develop an executive leadership training program to ensure that senior leaders are equipped with the skills and knowledge to drive organizational success.
• Serve as a trusted advisor to employees and leadership, addressing HR-related queries and ensuring alignment with company values.

Requirements

• Demonstrated experience implementing a remote operating plan within a remote-first or hybrid startup/scaleup environment (70 to 250+ employees)
• Experience in implementing people strategies, including performance management and leadership development initiatives
• Experience managing and engaging with global teams, particularly in the US, the UK, Spain, and South Africa.
• Experience in establishing and leading cultural and talent strategies across multiple locations, as well as developing and implementing comprehensive, scalable people strategies.
• Ability to communicate effectively and build strong relationships across all levels, including at the C-level
• Excellent verbal and written communication skills in English, with a strong preference for proficiency in Spanish.
• Proficiency in HRIS platforms such as BambooHR.
• Bachelor’s degree in Human Resources, Business Administration, or a related field.

Benefits

💻 Remote-first within our hubs: TROOP operates remotely with frequent in-person engagements, focusing on scaling within our legal entities in Spain, South Africa, the US, and the UK.

🚀 Join the Pioneering Team: As part of the initial team at TROOP, you'll be at the forefront of an extraordinary adventure. Picture yourself shaping the future of a fast-growing technology company where your ideas and contributions truly make a difference.

🎨 Discover an Incredible, Supportive Team and Diverse Culture: Prepare to be amazed by the exceptional individuals who form TROOP's team. Collaborate with brilliant, multicultural minds, where diverse backgrounds unite for unparalleled collaboration.

📈 Supported by Top Investors: TROOP's remarkable journey is backed by prestigious investors, such as the Madrona Group. Join forces with a company that has garnered the trust and support of the best in the industry. Read more about TROOP's Executive Chairman Steve Singh (Co-founder of Concur).

🤝 Possibility to become a shareholder: The ultimate advantage at TROOP. By owning shares, you actively shape the company's future, share in its success, witness astounding growth, and enjoy a long-term investment that aligns your personal triumphs with TROOP's achievements.

⏰ Paid Time Off: We provide a generous PTO policy of 23 days per year, allowing you ample opportunity to relax, recharge, and have some well-deserved fun.

🩺 Comprehensive Health Coverage.

💜 Access to TalkLife: We offer access to “Talk Life” as a 100% free, anonymous platform where employees connect with others at any time for peer-to-peer support, offering and receiving advice, empathy, and encouragement regarding any situation on their mind. It is a complement to professional help and is available 24/7.

💚 Mental Health Budget: Yearly budget assistance for mental health support for all our employees.

☀️ Unforgettable Adventures: At TROOP, we cherish the bonds we create and the time we spend together. Each year, we embark on an incredible offsite to a surprise location, courtesy of TROOP. You'll have the opportunity to explore new cultures, create lasting memories, and bond with your colleagues in a unique and exciting way.