Client Relationship Management - Senior Specialist

Company:

Marsh

Description:

We are seeking a talented Client Executive to join ourMultinationalteam at Marsh Canada. This role will be based in Montreal. This is a hybrid role that has a requirement of working at least three days a week in the office. This role is responsible to service large and complex accounts across various industries or specialties, with specific focus on multinational accounts.

You will be responsible for the growth, profitability and client satisfaction of a book of business containing complex Multinational accounts. The Client Executive "delivers the firm" by aligning client strategies and needs to MMC's capabilities and resources. This includes managing and developing client relationships, acting as the client's trusted advisor, pursuing new business development, and expanding and diversifying the mix of MMC products and services the client holds. The Client Executive is ultimately accountable for all solutions and resource delivery to the client as well as the management and growth of the client P&L, individually and in the aggregate across a book of business.

We will count on you to:

• Responsible for maintaining and expanding a large book of business containing complex and priority accounts across various industries or specialties.

• Manage and develop client relationships, acting as the client's trusted advisor

• Lead/support the sales strategy for managed accounts leveraging an in-depth understanding of client needs, market trends and internal product or service offerings.

• Review client/prospect exposure loss experience and current coverage, and analyze the risk to determine the product/service requirements

• Contribute to placement strategy

• Negotiate complex insurance programs with underwriters when required

• Create and present renewal proposals to existing clients

• Communicate client needs and binding instructions to insurers.

• Implement and maintain a quality service plan, including ensuring the accuracy of binders, policies, and other relevant documents

• Advise clients on coverage issues

• Conduct stewardship meetings with client participation

• Manage timely billing/collection for each client

• Develop a working relationship with all functions within the company to improve client service and increase cross-selling opportunities

• Engage the appropriate industry group and Marsh resources to offer best in-frontresources for each client/prospect

• Participate in professional development activities/courses

• Comply with Marsh Multinational Standards and Professional Standards to ensure quality service to all clients

What you need to have:

• Holds appropriate broker’s license(s) for the Province of Quebec, as a minimum; non-resident licensing in all other Canadian territories and provinces is an asset.

• 5+ years’ experience in commercial insurance

• Excellent communication (verbal and written) and interpersonal skills, with the ability to interact at all levels of the organization

• Possess a solid understanding of property/casualty insurance principles and risk management concepts

• Demonstrated ability to independently service medium- to larger-end (somewhat complex) accounts

• Excellent computer skills with proficiency in email, word processing and spreadsheet software, as well as working knowledge of presentation software

What makes you stand out:

• Experience managing a book of Multinational clients

• Strong organizational skills in prioritizing work, multi-tasking and consistently meeting deadlines

• Proactive, Detail and Results-oriented with a strong client service focus.

• Effective team player

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with applicable legislation, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact work@tuhustle.com McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.