UX Research Support Associate

UX Research Support Associate

Mindtech is your gateway to exciting and impactful tech projects. We specialize in end-to-end software outsourcing, linking Latin American talent with global opportunities. Our fast, cost-effective approach ensures that our clients receive exceptional service and innovative solutions. With a diverse team of over 70 skilled professionals across Latin America and the US, we are committed to delivering software that drives success.

Position Overview:
In this role, you will collaborate with fellow operations team members to understand user needs and create solutions to positively impact digital product development. This is a hands-on role, supporting customers across disciplines to design studies that answer their critical research questions.

Key Responsibilities:

• Understand the company´s platform to effectively identify research opportunities and isolate the correct audiences for each
• Build and field studies for prototypes and other designs for websites, apps, and other digital experiences, all with the journey of end users in mind
• Coordinate survey launches with partners and monitor progress for timely delivery
• Collaborate with internal teams, troubleshoot issues, and implement necessary changes

Desired Skills & Qualifications:

• 2+ years of mixed-method research experience, preferably in the digital space
• Knowledge and experience across a range of research methodologies, including usability studies, interviews, and surveys
• Understanding of quantitative methodologies including survey design and analysis
• Proficiency with building surveys on Qualtrics, creator screener questions for specific audience targeting
• Proficiency with hubspot service hub or similar tolos such as Zen Desk.
• Experience with Userlytics and Figma preferred but not required