Principal UX Researcher

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

TCGplayer connects hobbyists and hobby businesses to communities. We relentlessly improve the exchange of things and thoughts that fuel passions, providing the most compelling destination and tools for collectible card game enthusiasts and professional sellers! TCGplayer, now a part of eBay, promotes and drives growth of our products and services by connecting a global community of millions of buyers with tens of thousands of retailers in a $25B global collectible hobby market.

Team Blurb

The User Experience Research Team is a dynamic team of mixed method UX Research and Data Strategists. We proactively uphold our mission to promote a culture of design thinking that results in useful, scalable, immersive and TCGplayer brand-worthy products. We champion a human-centered approach to product experiences, and advocate for our users in partnership with our product, leadership, marketing and technology teams.

What you will accomplish:

• Lead, design, conduct, and report on all phases of complex user research, including:

  • Identifying user needs and research questions.

  • Developing and executing research plans (e.g., user interviews, usability testing, surveys).

  • Analyzing and synthesizing research data to identify key insights and trends.

  • Creating clear and compelling presentations to communicate research findings to business partners

• Partner with cross-functional teams and leaders (product managers, designers, engineers) to ensure user-centered design principles are integrated throughout the product development process.

• Enhance team standards and practices of VOC Programs (NPS, CSAT) and Experience Research efforts

• Promote excellence in Research Operations in Democratizing Research across the product organization

• Develop and maintain a deep understanding of user needs, behaviors, and pain points.

• Stay current on the latest UX research methodologies and best practices.

• Develop and mentor junior UX researchers within the team.

• Advocate for the value of user research within the organization.

• Collaborate with product marketing and sales teams to understand customer needs and inform go-to-market strategies.

What you will bring:

• Degree or equivalent experience required

• Minimum 8+ years of experience in user experience research.

• Proven experience in leading and conducting a variety of user research methods (interviews, user testing, surveys, etc.) and the ability to determine the right approach in addressing business needs

• Strong analytical skills with the ability to translate qualitative and quantitative data into actionable insights.

• Excellent communication and presentation skills, with the ability to effectively communicate complex research findings to executive level audiences & business partner teams

• Experience & comfort working in an agile development environment is a plus.

• Experience with user research tools and methodologies (e.g., Figma, Ballpark, Qualtrics) is a plus.

• Experience mentoring and coaching junior researchers is a plus.

• A passion for the Hobby Industry, its players and sellers and delivering impactful & positive change to their experience as our customers

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the TCGplayer Careers website or apply for a job with TCGplayer.

TCGplayer, a subsidiary company of eBay, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at work@tuhustle.com. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see:EEO is the Law Poster and EEO is the Law Poster Supplement.

Jobs posted with location as "Remote - United States (Excludes HI, NM)" excludes residents of Hawaii and New Mexico.

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