Customer Service Specialist

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

Note: The Centers for Medicare & Medicaid Services (CMS), in collaboration with the Centers for Disease Control and Prevention (CDC), require COVID-19 vaccinations for all Medicare and Medicaid certified providers. Based on this regulation, all of our employees must be fully vaccinated or have a valid exemption.

HOW YOU'LL MAKE A DIFFERENCE:
At Alternate Solutions Health Network (ASHN), we care for patients where they spend the majority of their time – in their homes. Today we care for patients who need skilled home care and hospice services. You won’t find our brand in many places because we partner with health systems, jointly running home health and hospice agencies that use their brand. This is part of our strategy. By being part of the health system team, we can ensure each patient has a well-coordinated care plan that remains consistent whether the patient is seeing their primary care physician, receiving treatment in a hospital, or under our care in the home.

As a Customer Services Specialist (CSS), you are the first person engaged with customers on the phone and guests to ASHN. CSS’s must provide a warm welcome for all guests whether in person or on the phone.

WHAT WE OFFER:
We provide medical, dental, and vision insurance with flexibility for you to select what works best for you. Eligible teammates receive paid time off and may participate in the 401K, if they choose. Historically the company has matched 401K contributions which helps build your nest egg even faster. Finally, our benefit program includes company paid life, disability insurance, and a robust Employee Assistance Program.

HOW YOU'LL WORK:
The Customer Services Specialist ensures customer calls are directed appropriately and messages are delivered in a timely manner. Must maintain positive relationships with customers while managing a high volume of incoming calls.

QUALIFICATIONS:

• High School Diploma or Equivalent

• 2+ years’ experience with multiple-line phone in a high-volume setting is required

• Proficient with Microsoft Office (Excel, Word, PowerPoint), Adobe Acrobat and ability to learn new software systems/databases

• Exemplary communication skills and customer focus is a must

• Ability to multi-task and prioritize

• Ability to follow directions and work as a team member

MAJOR AREAS OF RESPONSIBILITY:

• Provide professional and courteous assistance to all callers (patients, employees, partners, vendors, etc.)

• Answers telephone inquiries and assist callers by asking questions to direct phone calls appropriately

• Look up patient information to ensure calls are given to the appropriate department/agency

• Provide back up support to the Customer Service Specialist, Receptionist team, per business needs

• Flexibility for weekend rotation is required

We’ll help you put your passion for patient care to work. Apply today!

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.