Customer Service Representative - (ZR_19830_JOB)

This is a remote position.

THIS JOB IS OPEN TO PHILIPPINE RESIDENTS ONLY

Job Highlights:

• Contract type: Independent Contractor
  
• Schedule:40 hours per week or 8 hours per day
  
• Monday - Friday or Tuesday - Saturday, 7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM East Orem, UT Time, (8 hours per day/40 hours per week)
  
• 1 hour unpaid lunch
  

Client location or time zone:Orem, Utah, USA

Company/client overview:The client is a pest solutions company that services multiple states. They receive leads through forms on their website as well as text messages. Their main service is dealing with various bug infestations that customers have. They have a team of sales agents who close qualified leads after the leads have been initially qualified.

Responsibilities:

• Answer inbound calls and make outbound calls (80% of work is over the phone)
  
• Schedule and reschedule pest control service appointments
  
• Assist with billing information and inquiries
  
• Coordinate with field technicians for various customer-related requests
  
• Respond to customer SMS messages regarding rescheduling
  
• Handle an average of 10-12 calls per hour
  
• Leave voicemails for outbound calls when necessary
  
• Handle customer interactions primarily via phone and SMS
  
• Manage scheduling for pest control services
  
• Provide first-level support for billing queries
  
• Coordinate between customers and field technicians
  
• Follow a schedule that includes working Mondays, Saturdays, and three weekdays
  

Requirements

• Excellent verbal communication skills
  
• Ability to speak with a neutral accent
  
• Proficiency in using CRM and dialer software
  
• Minimum of 3 years customer service experience
  
• Capability to work in Mountain Time zone hours
  
• Strong multitasking abilities
  
• Reliable internet connection and computer equipment
  

Benefits

Independent Contractor Perks:

• HMO Coverage for eligible locations
  
• Permanent work-from-home
  
• Immediate hiring
  
• Steady freelance job
  

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_19830_JOB