Research & Insights Analyst

What we’re building and why we’re building it.

Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love – and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users.

It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

Fetch is an equal employment opportunity employer.

About the Role:

We are looking for a data-loving and insights-oriented Research & Insights Analyst.

The work done by Research & Insights, while housed on the Marketing team, serves all of Fetch. Projects span social listening, surveys, interviews, focus groups, and mixed methods, all with the goal of better understanding Fetch users, Fetch partners, and the context in which they exist. In this role you will assist the Director, Research & Insights, in translating broad questions into a user-centric learning agenda and research techniques to ultimately present findings and actionable insights.

This role is meant for passionate, self-starters who are relentlessly curious, able to ask excellent questions, and who are out-of-the-box thinkers. If you are a jack-of-all-trades when it comes to data (quantitative, qualitative, mixed, and social listening) and an insights-forward thinker, let’s chat!

Scope of Responsibilities:

Regardless of the method, we are looking for someone who can run a research project from beginning (identifying the problem & designing the project) to end (clear & concise reporting). Let’s get more specific…

Social Listening

• Conduct ongoing social listening for Fetch & competitors
• Perform daily social listening cleaning, monitoring, & reporting to larger teams
• Maintain current dashboards & create/edit dashboards as needed
• Create ad-hoc Boolean strings to segment key topics of conversation
• Identify & report out strategic data-driven & action-oriented insights

Surveys

• Design surveys
• Program surveys
• Analyze survey results
• Report findings & insights

Interviews & Focus Groups

• Create sampling frames
• Schedule interviews
• Conduct interviews
• Package interview clips & insights for share-outs

Other

• Monitor industry trends, consumer behavior, & market dynamics to inform research
• Support Director with research projects

Skills we believe you need for the Position:

• 1+ years of research experience in qualitative and quantitative research
• Experience with social listening research tools like Brandwatch (preferred) or Talkwalker
• Experience with survey platforms like Qualtrics (preferred), Survey Monkey
• Exceptional data & insights-first mindset
• Proven ability to translate data into actionable insights & recommendations
• Comfort presenting on quantitative and qualitative data finding to varied audiences
• Ability to tell a compelling & holistic story using data & visuals
• A playful attitude towards data–a willingness to explore new ways to leverage data across Fetch to drive goals
• Relentless curiosity
• Unsurpassed attention to detail
• Phenomenal communication skills, both verbal & written
• Demonstrated ability to work independently and collaboratively across teams & functions
• Ability to thrive in a fast-paced, results-driven environment

Compensation:

At Fetch, we offer competitive compensation packages to the exceptional folks we hire. The base salary range for this position is $63,000 - 70,000. We also offer all employees equity in Fetch, so that everyone can benefit from Fetch’s growth.

At Fetch, we'll give you the tools to feel healthy, happy and secure through:

• Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break.
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.

Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.