Customer support Specialist II

Company Description

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years, we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.

Job Description

What you'll do

Experian is looking for Customer Care Specialists to join our growing Call Center in Costa Rica, reporting to our customer care supervisors. This is a great opportunity for someone who is passionate about providing excellent customer service, can interpret consumers' written or verbal grievances or disputes, and has computer skills. You are willing to participate in professional development activities to stay current on industry knowledge our standard operational procedures.

Additionally, you will:

• Receive inbound calls handling for our different lines of business
• Performs a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports
• Handles consumer issues. Interprets and analyzes consumers' written or verbal grievance or dispute. Determines the different types of issues contained in a dispute and potentially routes requests to specialized departments for advance handling
• Educates consumer on dispute management and offer options for immediate resolution
• Responsible for processing dispute requests that require direct contact to financial institutions for additional investigation, obtaining proof to validate consumers' requests/concerns.
• Maintains the integrity of the database by ensuring data quality and accuracy.
• Responsible of process all requests following the guidelines established by the Fair Credit Reporting Act and all appropriate state and country credit regulations.

The hiring process, training, and employment will be handled remotely. This means if offered the position, you will begin working from home. However, please keep in mind that you will likely transition back to our office located at Centro Corporativo El Cafetal ll, Costa Rica.

Qualifications

How your background looks like

• 1 year of Inbound call handling experience (Required)
• High School Diploma (Required)
• Excellent English written and oral communications skills (Required)
• Keep performance on a occupied environment (85%-90% Occupancy)
• Pays close attention to the small aspects of a task or situation
• Experience handling support requests from a variety of different channels
• Arrange and manage tasks, time, and resources
• Interpret information to understand complex problems or situations
• Problem-solving skills
• PC/internet skill's to make fast and accurate decisions.
• To make fast and accurate decisions. Short-term visual memory.
• Will pass our Employee Background Screen which will include criminal background check, previous employment, and education verification.
• Will clear our pre-employment screening

Additional Information

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe. l your information will be kept confidential according to EEO guidelines.

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.