Surety Account Manager (Underwriting Support)

IAT Insurance Group Surety Business Unit has an immediate opening for a Surety Account Manager (Underwriting Support) in our Plano, Texas location. This role will provide overall day to day customer service and support to Underwriters, Agents, Principals and Obligee, Acts as a liaison between the organization and clients, working closely with both entities to ensure needs are being met. Please note, IAT works on a hybrid schedule. This role will be required to work from the office Monday through Wednesday with the option of working remotely Thursday and Friday.

• Account creation for new principals, including file creation, onbasing, ofac, and Pcode management, credit reports and referencing.
• Process premium and entry of bonds, determining the ratings and class coding.
• Process renewals, endorsements and cancellation in line with bond forms and contract terms.
• Maintain account principal and bond files; may request updates from Agents.
• Audit Agent bond logs and follow up with agents resolving any gaps or problems.
• Set up Status reports for bonds when applicable and follow up with agents or owners to ensure completion.
• Generate and distribute monthly reports to Regional Managers and or Underwriters.
• Research and respond to agents and internal billing team to resolve invoicing discrepancies.
• Answers and processes internal information requests from a variety of internal functions (Legal, IT, licensing, RM's and other HO departments etc.).
• Respond to client and company requests for action and information on any bond-related matter. Review and analyze issues in collaboration with Producers, and appropriate Support Department personnel. May be escalated to Ex. AM.
• Call or email agents about unpaid bonds, Work with RM on over 90 reports and outstanding balances with agents.
• Assist/advise underwriters of Ratings per state and bond type and rules and provide quotes to Agents (might be a higher-level admin function).
• Performs other duties as assigned.

• High School Diploma required
• Equivalent education and experience would be 3+ years of experience in the insurance or finance industry
• Basic Accounting experience
• Knowledge of Underwriting support processes and procedures, basic mathematics and problem-solving techniques
• Strong keyboarding skills
• Effective written and verbal communication skills used for interaction with all levels of associates and/or external sources in a variety of settings
• Strong PC skills required
• Must be detail and action oriented
• Ability to work in fast-paced and deadline-driven production environment
• Strong critical thinking skills
• Strong organizational skills with ability to set and maintain priorities
• Ability to adapt to change
• To qualify, all applicants must be authorized to work in the United States and must not require, now or in the future, VISA sponsorship for employment purposes

• Bachelors’ degree
• Surety Bonds Underwriting support experience

At IAT, we’re committed to driving and building an open and supportive culture for all. Our employees propel IAT forward – driving innovation, stable partnerships and growth. That’s why we continue to build an engaging workplace culture to attract and retain the best talent.

We offer comprehensive benefits like:

• 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off
• 7% 401(k) Company Match and additional Profit Sharing
• Hybrid work environment
• Numerous training and development opportunities to assist you in furthering your career
• Healthcare and Wellness Programs
• Opportunity to earn performance-based bonuses
• College Loan Assistance Support Plan
• Educational Assistance Program
• Mentorship Program
• Dress for Your Day Policy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug-free workplace and participate in E-Verify.

To view details of our full benefits, please visit https://www.iatinsurancegroup.com/careers/benefits