Customer Support Officer (Native Spanish speaker)

Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. AtFxPro, we see each team member as an integral part of our success story.

As aCustomer Support Officer, you'll be responsible for providing comprehensive client support through various channels, managing account verification and funding processes, maintaining high-value client relationships, and gathering and reporting client feedback to ensure operational efficiency and client satisfaction.

Responsibilities:

• Providing service and support to clients through chat, email, and phone, identifying problems and offering solutions
• Making phone calls to clients for various purposes, as directed by the department head
• Contacting clients who have not completed their account verification, requesting pending or additional documents for profile verification
• Assisting clients who are experiencing difficulties depositing funds into their accounts, providing support and suggesting alternatives
• Maintaining relationships with high-value clients to ensure business continuity
• Gathering feedback from clients regarding products, services, and payment methods, sending detailed reports to management for analysis and implementation
• Ensuring that client records are up to date and that all communication and guidance provided is properly recorded
• Contacting clients to address any outstanding issues related to their accounts
• Handling tickets in the chats in Spanish
• Performing other tasks that the department head deems necessary
  

Requirements:

• Fluent inEnglishandSpanish, with excellent written and verbal communication skills
• Proven experience in providing customer service and support via chat, email, and phone
• Strong problem-solving and analytical skills to address customer issues
• Ability to manage multiple tasks and prioritize effectively
• Experience with customer support software and CRM systems
• Detail-oriented with strong organizational and record-keeping abilities
• Ability to build and maintain client relationships
  
• Experience in financial services or online trading preferred