Business Operations Manager

About finmid

finmid's mission is to enable software companies to reimagine how their business customers access capital. By productizing the complexity of financial services, finmid empowers companies to offer financial services where FinTech isn't the mission but enables the mission.

About the opportunity

We are seeking an experienced Business Operations Manager based in Berlin or remote. Do you enjoy solving problems? Are you naturally curious and interested in gaining deep knowledge across all aspects of our business?

In this position, you will play a pivotal role in identifying the biggest challenges and opportunities in our business (whether in our partner and vendor network, customer success, or back office operations), and then scoping, prioritizing and leading the successful delivery and execution of the solutions. As a key member of our team, you will establish finmid as a trusted partner for our suppliers and customers, ensuring that we can efficiently deliver our product and services to our stakeholders as we rapidly scale our business in the months and years ahead.

In this role, you will:

• Develop and execute a strategic plan to solve critical problems across our business, whether in our supplier and vendor network, for customer onboarding and success, or within back office operations

• Build a deep understanding of our product and business requirements and how we can now shape what we will deliver in the years to come.

• Develop and oversee operational processes that will facilitate growth and work at scale.

• Constantly review data to gain a deep understanding of the effectiveness of our processes, product, and partners to ensure that performance is in line with SLAs.

• Collaborate effectively in a cross-functional team environment daily and coordinate delivery of solutions with internal stakeholders, including Product/ Tech, Legal/ Compliance, Risk, Capital Markets, Growth, etc.

• Help build a team that can support our growth over the following years.

What you need to be successful:

• 5+ years of total experience, including 2+ years in management consulting or investment banking and 1-2+ years in Strategy or Business Operations in software or financial services.

• You have a strong track record of leading cross-functional teams in a product-centric environment.

• A proven track record of strong collaboration with external and internal dependencies.

• A deep understanding of complex operational processes.

• Strong executive presence, with the proven ability to influence senior leaders internally and externally, including at the C-level.

• An operationally-focused mindset, with an ability to lead teams through complex relationship management activities by setting a clear vision and running tight processes.

Benefits

• We see ourselves as “distributed first” but also have a beautiful office in Berlin where you can work.

• We are flexible and cover whatever you need to be as productive as possible.

• Home office stipend.

• 30 days time off.

• Meaningful equity.

• Open-minded and transparent culture that includes regular get together meetings (e.g. All Hands, Brown Bag Lunch, Offsite).

We're looking for people with passion, grit and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. We welcome diverse perspectives and people who think out of the box and aren't afraid to challenge assumptions. Join us.