Ping IdentityAustralia

Partner Delivery Readiness Manager

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise.

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

The Partner Delivery Readiness Manager (PDRM) plays a critical role in enabling and supporting our Partners to successfully deliver Ping Identity solutions to our customers. This role focuses on ensuring that partners have the necessary training, knowledge, tools, and resources to successfully implement and support products or services. The PDRM collaborates closely with internal teams, including our Channel Sales, Sales Technical enablement, Partner Solution Engineers, and Customer Success, to develop and execute strategies that drive Partner competency, expertise, delivery excellence, and overall business success.

Key Responsibilities:

Partner Enablement Readiness:

  • Develop and execute partner training programs to enhance delivery capabilities.
  • Ensure delivery partners have access to and understand our solution capabilities, delivery methodologies, and best practices.
  • Assess partner delivery readiness and create action plans for capability improvements.
  • Facilitate knowledge transfer through workshops, webinars, go-live retrospectives and learning modules.
  • Develop and deliver programs to enhance partner skills and expertise on Ping Identity products and services.

Delivery Excellence Performance Management:

  • Define Partner delivery performance metrics and establish report scorecard to drive mutual accountability and performance expectations
  • Monitor partner performance metrics and identify actionable opportunities to improve performance
  • Establish best practices and frameworks to guide Partner led deployments
  • Conduct periodic assessments to identify gaps in partner skills or resources.
  • Provide feedback to internal teams to enhance partner engagement strategies.
  • Conduct regular partner touchpoints to monitor implementation project progress and assist in addressing any concerns.

Collaboration Stakeholder Engagement:

  • Work closely with sales, solution engineers, customer success, and professional services teams to understand and assess partner capabilities
  • Partner with Channel Sales to build and maintain strong relationships with key stakeholders within partner organizations.
  • Serve as a trusted advisor and advocate for partners, helping them navigate challenges and achieve their business objectives.
  • Foster a collaborative and supportive working environment between Ping and partner teams.
  • Act as a liaison between partners and internal teams to ensure seamless and successful implementation of Ping Identity solutions
  • Act as escalation point to address issues and risks and satisfaction concerns as a result of Partner performance

Process Optimization Program Improvement:

  • Develop and refine delivery methodologies, tools, and templates for partner use.
  • Leverage data and insights to provide input into partner programs and readiness initiatives.

Qualifications Skills:

  • Bachelor's degree in business, technology, or a related field.
  • 5+ years of experience in a partner-facing role (partner enablement, professional services, or delivery management.), preferably within the software industry,
  • Knowledge of cloud technologies, SaaS, or IT service management is a plus.
  • Proven track record of successfully managing partner relationships
  • Experience working with channel partners, system integrators, or service providers.
  • Strong understanding of project management methodologies, service delivery frameworks, and best practices.
  • Excellent communication, interpersonal, relationship management and presentation skills.
  • Ability to work effectively in a fast-paced, collaborative environment.
  • Knowledge of Ping Identity products and solutions is a plus.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

  • A company culture that empowers you to do your best work.
  • Employee Resource Groups that create a sense of belonging for everyone.
  • Regular company and team bonding events.
  • Competitive benefits and perks.
  • Global volunteering and community initiatives

Our Benefits:

  • Generous PTO Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
  • Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Please ensure that you regularly check the email address that you provide during the application process for any updates from potential employers. Your application status, interview invitations, or job offers will be sent via email. Respond promptly to maintain your candidacy.