Inbound Customer Service Representative

Grand Circle Corporation is hiring REMOTE?Traveler Support Counselors?to join our?April 14th, 2025,?class. As a Traveler Support Counselor, you will be responsible for providing excellent customer service and support to our travelers.

Why Work With Us?

• Competitive Hourly Rate
• Medical, Dental, Vision & Life Insurance(s)
• Strong PTO package - 16 days and accruing more each year
• 11 Paid holidays throughout the year
• 401(K) with Company Match
• Dreaming of Travel? 50% off GCC Travel Packages

Responsibilities

• Manage inbound service calls; assisting customers with making reservation changes, educating them on tour itineraries, processing payments, and responding to inquiries.
• Advise, book, and update airline reservations as necessary using code-based software.
• Communicate comprehensive information to travelers, including details about our products and policies.
• Compete individually while maintaining a positive team spirit.
• Demonstrate the ability to balance company values, key result areas (KRAs), and performance goals

Qualifications

• 2+ years of experience working in a call center environment.
• 2+ years of remote experience required.
• Experience working in the travel industry is a plus!
• Ability to multi-task and navigate multiple computer systems
• High attention to detail
• Positive attitude and flexibility

Remote Work Requirements:

• Must have hardwired internet (cannot use Wi-Fi)
• Landline phone

This position is remote and requires candidates to be located in one of the following states:?Alabama, Alaska, Arizona, Colorado, Florida, Georgia, Nevada, North Carolina, Oregon, South Carolina, Texas, Utah, Virginia, Washington.