Welcome to the good side of tech đź‘‹
You might have heard about us, but with a different name: Doctoralia. It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of making the healthcare experience more human?
Docplanner at scale
We are leaders in 13 countries so far, and more than 90 million patients trust us every month. 210.000 specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2.500 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.
How does Docplanner Tech fit here?
At Docplanner Tech we are a diverse group of over 400 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations. Many of us have been here for over 5 years, yet we still welcome each new person with great joy and excitement.
We could tell you about us, but we will let our reviews on Glassdoor speak for themselves. In case you’d like to see how it feels to be 100% yourself at work, here’s a video of us.
Why should you join us?
Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs.
We want to make the healthcare experience more human, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all . We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote friendly.
Lead and execute the research projects in order to improve the value of Docplanner products within Spain (Doctoralia marketplace, Clinic Cloud and SaaS).
Driving user research by identifying research needs on the team, planning, defining, conducting, and reporting findings of all conducted research.
Conduct all types of research to understand the Spanish market and users and strategically guide product decisions and UX decisions.
Interview patients, doctors and clinic administrators to understand their pains in order to influence the business decisions
Analyze the competitor landscape including marketplaces, PMSs and other types of healthcare software.
Be a first-class researcher as you have a full spectrum of skills to seek insights in-person, digitally, in cooperation with different departments in the organization.
To work with different team members and influence them to ensure that user data/research findings are incorporated into the design, implementation, and other company processes.
To not be afraid of thinking about future challenges the company can face - for example, due to the legislation or market changes in a specific country, and do research to find the best solution.
To proactively seek improvements in the research process and methodologies.
At least 3 years of relevant work experience in product research, including experience with early-stage/new product conceptualization, as well as shipping of new versions or feature enhancements of existing products.
Proven experience and expert understanding of qualitative user research methodologies, their benefits, costs, time frames and suitability to different stages of development.
Solid experience with web analytics tools as well as other quantitative research tools.
Used to work agile or lean in a highly collaborative environment with product designers, researchers, data analysts, product managers and engineers.
Passion for digital products, technology, creativity and an openness to new design ideas. Experience analyzing key customer journey routes and KPIs to identify areas for optimization.
To be able to prioritize test ideas/hypotheses based on impact & effort.
Exceptional behavioral data-collection and analysis skills (e.g., designing, conducting and analyzing all kinds of user data.)
Experience working with iterative user research and knowledge of which approaches work and which ones don't.
It's required fluent English and Spanish.
Experience working in the healthcare sector (please explain shortly in a cover letter your experiences with the industry)
Bachelor or MA/MS/Ph.D. in a human behavior-related field (HCI, Psychology, Sociology, Information Science, Economics, Political Science, etc.
Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings;
Share options plan after 6 months of working with us.
Remote or hybrid work model with our hub in Barcelona;
Summer intensive schedule during July and August (work 7 hours, finish earlier);
23 paid holidays, with exchangeable local bank holidays;
Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).
Private healthcare plan with Adeslas for you and subsidized for your family (medical and dental);
Access to hundreds of gyms for a symbolic fee in partnership for you and your family.
Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.
We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference. If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi!) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.
“We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period.” Mariusz Gralewski, CEO
Please ensure that you regularly check the email address that you provide during the application process for any updates from potential employers. Your application status, interview invitations, or job offers will be sent via email. Respond promptly to maintain your candidacy.