Customer Support Training & Performance Specialist

Company Description

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Job Description

Job Summary
The Customer Support Training & Performance Specialist will be responsible for ensuring the
effectiveness and consistency of our training programs across all departments and locations.
This individual will play a pivotal role in maintaining the quality of training materials,
assessments, and delivery methods to support employee development and organizational

goals.

Responsibilities
The key responsibilities of a Customer Support Training & Performance Specialist include:
● Develop and implement quality control processes and procedures for all training
programs to ensure alignment with organizational objectives and industry standards.
● Review and evaluate existing training materials, including presentations, manuals, elearning modules, and job aids, for accuracy, relevance, and effectiveness.
● Collaborate with subject matter experts (SMEs) and instructional designers to update
and enhance training content based on feedback, best practices, and emerging trends.
● Conduct regular audits and assessments of training programs to identify areas for
improvement and address gaps in content, delivery, or evaluation methods.
● Monitor training delivery methods, including instructor-led sessions, virtual
classrooms, and self-paced modules, to ensure consistency and adherence to

established standards

• Develop and maintain a repository of training materials, resources, and best practices
  to facilitate knowledge sharing and continuous improvement.
  ● Provide guidance and support to trainers, facilitators, and training coordinators to
  ensure the effective implementation and delivery of training programs.
  ● Collect and analyze data on training effectiveness, learner satisfaction, and
  performance outcomes to measure the impact of training initiatives and inform future

improvements.

• Collaborate with cross-functional teams, including HR, operations, and compliance, to
  address training-related issues and align training efforts with organizational priorities.
  ● Stay abreast of industry trends, regulations, and advancements in learning and
  development technology to incorporate into training strategies and practices

Qualifications

Employment Prerequisites

• Bachelor's degree in education, Instructional Design, Human Resources, or a related

field. (or equivalent work experience)

• Minimum of 3-5 years of experience in training program development, quality

assurance, instructional design and Customer Support

• Strong understanding of adult learning principles, instructional design models, and

training evaluation methodologies.

• Excellent attention to detail and organizational skills with the ability to manage

multiple projects simultaneously.

• Proficiency in learning management systems (LMS), e-learning authoring tools, and

other training technology platforms.

• Effective communication skills, both verbal and written, with the ability to convey

complex information clearly and concisely.

• Demonstrated ability to collaborate with diverse stakeholders, including subject matter

experts, trainers, and senior leadership.

• Experience working in a global or multi-site organization is preferred.
• Certifications such as Certified Professional in Learning and Performance (CPLP) or

Certified Professional in Training Management (CPTM) are a plus.

● Autonomous, self-motivated, proactive

• Excellent communication and interpersonal skills, with the ability to interact effectively
  with customers and internal stakeholders.
  ● Ability to multi-task, well organized, attentive to details
  ● Proven ability to work independently and prioritize tasks in a fast-paced environment.

● Autonomous, self-motivated, proactive

Desired Competencies

• Experience in medical imaging industry; must be able to learn industry specific,

proprietary software.

Additional Information

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging

Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US

Meet Intelerad’s Leadership Team: https://www.intelerad.com/en/about/leadership-team/

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment