Customer Service Advisor

Job Title:

Customer Service Advisor

Job Description

Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a salary of R7500.

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that that become friends for life.

What you will do in this role

• Delivery excellent customer and technology services via the Service Desk channels
• Use service monitoring tools to aid the problem solving and service delivery
• Use automation where possible to support the automatic resolution or mitigation of issues
• Support, develop and co-ordinate the effective functioning of business applications
• Contribute to the planning of application scalability, configuration changes and releases
• Providing virtual support for staff working remotely.
• Interact with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain
• Handle escalated Service Desk tickets, incident management and service requests as appropriate
• Resolve escalated customer and supplier/vendor issues.
• Develop and demonstrate an understanding of customer and business needs.
• Participate and assist in driving the knowledge management process.
• Participate in IT related projects.
• Assist with the creation, distribution and analysis of operational, business and financial reporting.
• Maintain current knowledge of industry trends and potential impact on the support business.

This Customer Support Advisor role at Concentrix is a great match if you:

• Have a minimum of 6 months international Technical Support experience (essential)
• Have a minimum of 6 months Service Desk experience (advantageous)
• Passed Grade 12
• Ability to work shifts aligned to UK business hours
• Proficient in English verbal communication
• Are self-motivated and highly responsible

What is in it for you?

In this role, we offer benefits that help you support your unique lifestyle:

• A monthly salary of R7500
• Medical aid for main member / medical insurance for employee and two dependents
• Pension Fund
• Subsidised transport
• Fantastic Employee Assistance Programme (EAP)
• Group life cover
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

Eligibility to work

In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic

Location:

ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents