Customer Service Representative - Email & Live Chat (ZR_21230_JOB)

This is a remote position.

Schedule

• Monday - Thursday: 8:00 AM - 5:00 PM PST
  
• Friday: 8:00 AM - 12:00 PM PST
  

Role Overview
We are seeking a dedicated and well-written Customer Service Representative to provide exceptional support to our customers via email and live chat. This role will focus on responding to frequently asked questions and processing warranty claims, ensuring a positive customer experience.

Responsibilities

• Provide timely and accurate responses to customer inquiries via email and live chat.
  
• Address frequently asked questions and resolve customer issues effectively.
  
• Process and manage warranty claims according to company policies and procedures.
  
• Utilize the company's knowledge base and website to provide accurate and helpful information to customers.
  
• Maintain detailed and accurate records of customer interactions and transactions.
  
• Escalate complex customer issues to the appropriate departments as needed.
  
• Maintain a professional and empathetic tone in all customer communications.
  
• Adhere to company standards for response times and customer satisfaction.
  

Requirements

• Proven experience in customer service, preferably in a digital environment.
  
• Excellent written communication skills, with a strong command of grammar and spelling.
  
• Proficiency in using email and live chat platforms.
  
• Ability to quickly learn and navigate online knowledge bases and websites.
  
• Ability to handle multiple customer inquiries simultaneously.
  
• Familiarity with warranty claim processes is a plus.
  
• Experience with CRM software is a plus.
  

Independent Contractor Perks

• Permanent work-from-home
  
• Immediate hiring
  
• Steady freelance job
  

ZR_21230_JOB