English (speaking) Customer Service Help Desk Analyst - Remote from Philippines

Alphanumeric is hiring a English-speaking Customer Service Helpdesk to work from home providing level one technical support in English to clinical clienteles via inbound calls, emails and tickets. Our positions don't involve any sales or providing medical advice.

Please be aware we can only hire people already based in Philippines with fully legal and valid documentation to work in Philippines.

If you do not meet these requirements please do not apply.

Please apply with your resume in English.

Why should I apply, you may ask?

• Fully remote position, from wherever you want in Philippines
• Working hours: This role requires flexibility to work in different schedules (including regular office hours and USA / EDT office hours), Monday to Friday.
• There are 4 weeks of training also requiring a flexible schedule
• Salary of Php33,500.00 gross monthly
• Starting date: ASAP
• Internet bill reimbursement.
• Private health insurance
• Full training provided and dozens of E-Learning courses available
• No mandatory need for a college/university degree

Mandatory Requirements:

• Fluent in English.
• Legal documentation to work in Philippines.
• Experience in Customer Service, IT Support, Technical Support or related fields.

Position Summary:

• Provide Service Desk support to external customers and users
• Receive, document and track all incoming customer/user calls for immediate remedy and closure
• Utilize computer and database information to update incident status
• Serve as the single point of contact (SPOC) for incidents, including owning the call through closure

Essential Functions and Responsibilities:

• Provide service desk support to contracted clients
• Use defined procedures for responding to customer calls
• Collect information from caller and document data elements in designated tool
• Maintain records of all calls from customers using designated Service Management tool
• Provide detailed documentation of all steps involved in resolving customer issues
• Escalate issues to the appropriate department and personnel
• Investigate, examine, troubleshoot and solve hardware and software issues quickly
• Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers