Senior Manager- Insights Delivery (Questionnaire Design & Project Management)

Company:

Mercer

Description:

We are seeking a talented individual to join our Global Online team at Mercer. This role will be based in Noida. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Manager – Publication & Insights Delivery (Level E)

What can you expect?

We are looking to hire a Sr. Manager – Publication & Insights Delivery for our Global Online Surveys Team in Noida.

We are a dynamic team dedicated to assisting clients in strategic HR decision-making. Operating globally in a hybrid model, we specialize in conducting in-depth quantitative research projects online to deliver valuable insights for informed business choices.

We have a unique opportunity to help people understand complex and ambiguous reality by designing questionnaires, asking relevant questions and data and insights reporting. We create polls on hot topics, feedback surveys, policy and practices surveys, and many more to bring the value to employees and employers.

• You will be part of On-Line Surveys Team responsible for designing, analyzing and delivering high quality surveys data
• This role combines project management and stakeholders’ management, analytical and research skills
• Cooperate with stakeholders and other team members to deliver high quality products
• Ensure high level of service and client satisfaction
• Review incoming questionnaires and design surveys
• Create and test online questionnaires
• Coordinate distribution of surveys
• Prepare analysis of results (reports, executive summaries)

We will count on you to:

• Understand project requirements and business needs from stakeholders, identify research objectives, and define the scope of work. Provide methodological solutions and negotiate project details, including timelines and deliverables.

• Manage complex ad-hoc survey-based projects, collaborating with stakeholders and team members to ensure the delivery of high-quality products.

• Review and enhance incoming questionnaires, as well as design new questionnaires from scratch.

• Create and test online surveys using the Qualtrics platform in multiple languages.

• Oversee survey link distribution and monitor survey progress.

• Prepare comprehensive analyses of results, including reports with key findings, insights, and executive summaries.

• Oversee junior team members work, support their projects, peer review their tasks

• Train junior team members in market research methodologies and agile project management practices.

• Ensure a high level of data integrity, service quality, and client satisfaction.

What you need to have:

• Bachelor’s degree in Sociology, Psychology, Mathematics, or a related field with a focus on quantitative methods.

• A minimum of 8 years of experience in primary market research, social research, or research consulting (experience in a research agency, research department, or academic institution is preferred).

• Proven expertise in quantitative research methods, survey design, and client-facing results reporting.

• Proven experience in complex project management.

• Strong ability to define client needs and maintain effective client relationships.

• Excellent command of written and spoken English.

• Proficient in MS Office Suite (Excel, Word, PowerPoint).

• A proactive "can-do" attitude with a willingness to explore technological solutions.

• Strong analytical and problem-solving skills.

• Exceptional attention to detail and follow-through capabilities to resolve outstanding issue.

What makes you stand out?

• Consulting skills – experience in defining client’s needs and maintaining relations with clients
• Strong Communication Skills
• Strong analytical, research and problem-solving skills, attention to details
• Familiarity or interest in:- (SPSS, R, Qualtrics, SurveyMonkey, Google Forms, Confirmit, Agile, Scrum, rest API, HR surveys, Feedback Surveys, JIRA, Employee Surveys, VBA, Design Thinking, python, Customer Experience)

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.