CXM Direct LLCMexico

Customer Support Executive

• Effectively managing the company chats, E-mails and calls • Identifying and assessing customer’s needs to achieve satisfaction • Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal -Offer support to the lead/client within the specified time frame • Updating CRM and keeping records of all communications and action taken • Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks• Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction Requirements-Work independently and in teams• Follow standard processes and procedures.

  • Effectively managing the company chats, E-mails and calls
  • Identifying and assessing customer’s needs to achieve satisfaction
  • Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and

Portal -Offer support to the lead/client within the specified time frame

  • Updating CRM and keeping records of all communications and action taken
  • Interact with other departments to solve inquires raised by clients that requires further investigation by

sending tasks

  • Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction

Requirements

-Work independently and in teams

  • Follow standard processes and procedures. Requirements

-Proven customer support experience

  • Experience/background in Forex and the Financial Market is a plus
  • Excellent command of the English and Spanish languages, both verbal and written
  • Proficiency in the use of Microsoft Office Word, Excel, Outlook
  • Strong phone contact handling skills and active listening
  • Ability to work under pressure and meet deadlines

Benefits

Bonuses and commissions

Bonuses and commissions highly depends on the sales results and depending on experience and job scope.

Account Executives motivation and compensation scheme will be shared during interview.

Apply for this job

Please ensure that you regularly check the email address that you provide during the application process for any updates from potential employers. Your application status, interview invitations, or job offers will be sent via email. Respond promptly to maintain your candidacy.