This is a remote position.
Schedule: Monday - Friday 12 a.m. - 9 a.m. New York time with an hour unpaid break
We are seeking a highly motivated and experienced Customer Service and Sales Supervisor to lead and oversee a growing team of customer service and sales representatives. In this role, you will ensure exceptional customer service and sales performance while fostering a collaborative and high-performance work environment. The ideal candidate will have strong leadership skills, a passion for customer service excellence, and a proven track record in sales management.
Key Responsibilities:
● Team Leadership Supervision: Lead, motivate, and manage a growing team of customer service and sales representatives to meet and exceed performance targets.
● Performance Management: Monitor individual and team performance, provide constructive feedback, and implement improvement plans where necessary to ensure high levels of efficiency and customer satisfaction.
● Training & Development: Conduct training sessions to ensure the team is knowledgeable about product offerings, sales techniques, and customer service best practices. Continuously coach and develop team members to build a strong, high- performing team.
● Customer Service Excellence: Ensure that customers receive outstanding service by managing escalated customer issues, resolving complaints, and ensuring timely follow- up on inquiries.
● Sales Strategy Implementation: Work with the sales team to set and achieve sales targets, track performance, and implement strategies to drive sales growth.
● Reporting Analysis: Prepare reports on team performance, sales results, customer satisfaction metrics, and other key performance indicators (KPIs). Analyze data to identify trends and areas for improvement.
● Process Improvement: Collaborate with management to identify and implement process improvements that enhance both the customer experience and sales effectiveness.
● Cross-Department Collaboration: Work closely with other departments, such as marketing and operations, to ensure a seamless customer experience and alignment on sales strategies.
Qualifications:
● Proven experience as a customer service supervisor, sales manager, or in a similar leadership role, with a focus on managing teams in a customer service and sales environment.
● Strong leadership skills, with the ability to manage and motivate a team.
● Excellent communication, interpersonal, and problem-solving skills.
● Ability to thrive in a fast-paced, dynamic environment while maintaining a customer-centric approach.
● Strong sales background with the ability to drive results and meet targets.
● Exceptional organizational skills, with the ability to prioritize and manage multiple tasks.
Independent Contractor Perks- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
ZR_21499_JOB