Manager, Service Delivery

POSITION SUMMARY

We are seeking a highly motivated and experienced Manager, Service Delivery to oversee the daily operations of our Bogotá (Colombia) site. The ideal candidate will be responsible for managing all aspects of the site, ensuring operational efficiency, and driving continuous improvement. This role requires strong leadership skills, excellent communication abilities, and a proven track record in operations management.

Your day-to-day:

• Oversee the daily operations of the site, ensuring all activities are carried out efficiently and effectively.
• Lead and manage a team of employees, providing guidance, support, and development opportunities.
• Implement and maintain operational policies and procedures to ensure compliance with company standards and regulations.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed.
• Collaborate with cross-functional teams, including HR, finance, and IT, to support site operations and achieve business objectives.
• Foster a positive work environment, promoting teamwork, collaboration, and employee engagement.
• Ensure the safety and security of the site, implementing and maintaining health and safety protocols.

What you bring to the team:

• Bachelor's degree in business administration, operations management, or a related field.
• Proven experience in a leadership role within a similar industry.
• Strong understanding of operational processes and best practices.
• Ideally has previous experience in a call center environment.
• Excellent communication, interpersonal, and organizational skills.
• Ability to analyze data and make informed decisions.
• Experience using UCaaS and/or CCaaS software and tools.
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
• Native Spanish speaker.
• Proficiency in English is a must.
• Call center experience is required.
• Professional services experience with a focus on service delivery.

WHY BROADVOICE?

At Broadvoice, we believe in more than just work. We’re committed to creating an environment where you can grow, learn, and make an impact while enjoying a balanced and fulfilling life. At Broadvoice, you’re not just joining a company, you’re joining a place where our success is your success, and your potential has no limits.

Grow Your Career

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

Community Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

Make an Impact

With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.

READY TO JOIN US?

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you’re a strategic thinker, a collaborative leader, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.