Community Moderator - Malayalam

What is Lokal
We are Lokal, India's premier hyperlocal platform, offering services in various Indian languages. We focus on developing world-class products for non-English speakers across India by delivering local information, classified ads, and continually evolving to include new and significant use cases every day. We operate in several states including Andhra Pradesh, Telangana, Tamil Nadu, Kerala, Karnataka, Maharashtra, Gujarat, and are proud to have amassed over 45 million downloads to date.

Headquartered in Bengaluru, Lokal was founded in 2018 by Jani and Vipul, both distinguished IIT alumni recognised in. As a Series B funded startup, we have garnered support from top-tier investors such as the Sony Innovation Fund, YCombinator, 3one4 Capital, India Quotient, and Global Brain. Our mission is driven by a commitment to innovation and a deep dedication to effectively serving our users..

We are being heard: Inc 42, Forbes, Economic Times

Role Overview :

We are seeking a detail-oriented and proactive Community Moderator to oversee the integrity and quality of Audio & Video conversations on our platform. The Community Moderator will be responsible for reviewing and auditing the recorded conversation, ensuring compliance with community guidelines, and maintaining a safe and positive environment. The ideal candidate should have a keen eye for detail, be comfortable working with sensitive conversation, and possess strong decision-making abilities.

Location : Work from home

Key Responsibilities :

• Review and moderate (audio & video conversations) to ensure it meets the platform’s standards and guidelines.
• Identify and flag inappropriate, harmful conversations for review .
• Maintain up-to-date knowledge of community guidelines and ensure they are applied consistently.
• Maintain accurate records of moderation activities and contribute to periodic reports.
• Engage with users & hosts to provide clarification on community policies when needed.

Requirements

• Must have Bachelor’s degree
• Minimum 1 Year of Experience in content moderation or a similar role.
• Strong understanding of platform-specific guidelines and community standards.
• Ability to make quick, balanced decisions based on platform guidelines.
• Excellent written and verbal communication skills.
• Proficiency in Malayalam (Must know Read , write and speak)
• Ability to handle sensitive content in a professional and composed manner.
• Attention to detail and ability to work independently and as part of a team.