Customer Service Representative - After Hours (REMOTE - US Hours)

ISTA Personnel SolutionsSouth Africa - we are a global BPO company and have a US client offering Elderly Home Based Care and various other services.

They are seeking a Customer Services Representative to join their after-hours team.

PLEASE NOTE:

• Working Hours: The hours for this position offers flexibility, with a 3-day working week of 4-hour shifts per day and a Saturday and Sunday shift of 12 hours per day. (Subject to change dependant on daylight savings)
• Work Environment:This is a remote role for South African Citizens only.
• Internet (fibre): Candidates must possess a fixed fibre line with a minimum speed of 25 Mbps for both upload and download, capable of supporting a wired Ethernet connection
• Power backup: Candidates must have a power backup solution to manage loadshedding or power outages.

Responsibilities

• Answer all incoming calls.
• Resolve client and nurse queries that are within the scope of after-hours.
• Provide timely responses to queries that come in our texting platform.
• Notify clients and replace caregiver callouts as necessary.
• Confirm caregivers 1-2 hours before shift start.
• Perform initial intake for callers potentially interested in services.
• Document all scenarios on our platform, as well as update caregiver schedules as needed.
• Non-urgent Admin projects if time allows.

Requirements

Skills

• Fluent in English
• Compassionate and confident
• Responsible and reliable
• Customer service working experience.
• Adaptable and flexible regarding work hours
• Impeccable phone and computer skills
• Staffing and/or health care experience
• Experience working remotely and independently to the USA.
• Quiet and professional work-from-home environment
• Remotely set up with Wi-Fi and load-shedding back-up

If you are not contacted within 14 working days, please consider your application unsuccessful.