What you’ll do:• Manage the day-to-day operations of your team and ensure that your group meets productivity and quality targets • Be the expert in your client’s company and support philosophy and the go-to resource for teammates in order to guide them toward excellent execution that exceeds client expectations • Serve as the primary representative of your team to your client and represent Flight in a professional and friendly manner; conduct weekly team meetings and coordinate communication around new initiatives or customer issues • Coach and mentor the individuals on your team and contribute to a supportive and growth-oriented environment • Advise on and directly handle customer escalations via live chat, email, and/or phone to help your team provide resolution for customers • Oversee your queues and allocate team focus as needed to ensure balanced coverage and meet SLAs • Manage team schedule, ensure complete and timely coverage of shifts, and facilitate requests for schedule changes or days off • Evaluate workflows and policies to recommend improvements and increase client, customer, and team satisfaction • Troubleshoot and improve your team’s stack of tools RequirementsWhat we look for:• 2+ years of management experience, ideally within customer experience • 3+ years of experience in customer experience roles • Demonstrated ability to inspire and develop individual teammates, particularly in a remote-first environment • Excellent verbal and written communications skills in English (additional languages are a plus!
About the role:We’re looking for a Research Director with deep expertise in Digital Customer Service and Support technologies to join our Customer Service and Support Technology analyst research team.
Job Summary This faculty position is for an individual with a PhD or equivalent in psychology who will collaborate on interprofessional research teams within the WELL Center and conduct research in an area of eating disorders and/or obesity.
Reddit is a community of communities. It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet.
The Client Onboarding Specialist (COS) is responsible for training and supporting new clients, guiding them through platform use, and conducting kick-off calls and site orientations.
Elevate Your Career with AO: Unlimited Potential and Supportive Leadership Are you ready to redefine your career and achieve your own version of success?
Everest Clinical Research (“Everest”) is a full-service contract research organization (CRO) providing a broad range of expertise-based clinical research services to worldwide pharmaceutical, biotechnology, and medical device industries.
Aqui na ília nossas vagas estão sempre abertas para todas as pessoas e não se restringem quanto a gênero, etnia, orientação sexual, fatores sociais, condições físicas ou intelectuais (PCD) etc.
The Data Coordinator abstracts clinical and demographic data for all levels of management with information necessary for use in planning, developing, and improving clinical outcomes.
Motivate teams to do their best work. Offer best practices to get users going in the right direction. Be bold and offer just enough help to get the work started, and then get out of the way. Give accurate information so users can make educated decisions. Know your user's struggles and desired outcomes and give just enough information to let them get where they need to go.
Be optimistic
Focusing on the details gives people confidence in our products. Weave a consistent story across our fabric and be diligent about vocabulary across all messaging by being brand conscious across products to create a seamless flow across all the things. Let people know that they can jump in and start working expecting to find a dependable experience across all the things. Keep teams in the loop about what is happening by informing them of relevant features, products and opportunities for success. Be on the journey with them and highlight the key points that will help them the most - right now. Be in the moment by focusing attention on the important bits first.
Be practical, with a wink
Keep our own story short and give teams just enough to get moving. Get to the point and be direct. Be concise - we tell the story of how we can help, but we do it directly and with purpose. Be on the lookout for opportunities and be quick to offer a helping hand. At the same time realize that novbody likes a nosy neighbor. Give the user just enough to know that something awesome is around the corner and then get out of the way. Write clear, accurate, and concise text that makes interfaces more usable and consistent - and builds trust. We strive to write text that is understandable by anyone, anywhere, regardless of their culture or language so that everyone feels they are part of the team.